Customer Service Representative

World Acceptance Corporation

Job Description
Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!World Finance is looking for a friendly and outgoing Customer Service Representative (Account Specialist) who can provide outstanding customer service!Ever since we first opened in 1962 our unparalleled customer service has set us apart from the rest! Today, we continue to focus on helping people Get Back to the Good in life in more than 1200 branches in 16 states, providing small loans and tax services. Team members have described our culture as "friendly and rewarding" and we were even recently named as a Top Workplace in multiple states!Why consider World?We highly value growth and advancement! (Over 80 percent of branch managers hired last year were promoted from the account specialist role)Monthly bonus opportunities and an annual Tax BonusRewarding and impactful work environmentYou get to work with our customers, providing positive experiences every day!World Finance offers all team members paid volunteer time to give back to their communities!Low-cost employee health, dental, vision, and life insurance for full time Team Members401(k) plan including company matchPaid holidays and vacation timeSome of the Customer Service Representative essential duties include:Providing excellent customer service by assisting customers on the phone and in the office with questions, concerns, and product availabilityPreparing loan documents and managing the application processProviding quick and friendly customer service in taking and posting loan paymentsContacting customers to help them get back on track if they have overdue paymentsWorking with Management to maintain branch operating standardsMaintaining customer relationships and keeping in contact with our customers regarding their loan statusTo be considered for the Customer Service Representative position, you must meet the following qualifications:High school diploma or its equivalentWilling and able to work Saturday hours (daytime)Stable work history (more than one year in previous customer service representative, sales representative, or related position preferred)Previous cash handling experience is preferredValid US driver's license, not in jeopardy of suspensionAccess to a dependable vehicle and the vehicle must be insuredPrevious sales or collections experience is preferredIt is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.