Leading Practices Strategist - Intelligence & Automation


Job Description
Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job DescriptionThe TeamAs we gear towards becoming the defining enterprise software company of the 21st century we believe the successes our customers realize with our products are a key driver of long-term growth and mutual benefit for all. The Leading Practices organization at ServiceNow works to define, capture, and operationalize what that success looks like and how it can be achieved. Whether a customer's business outcomes are achieved by the customer themselves, or through the support of our Partner Network or our own Customer Outcomes teams, the prescriptive guidance we provide accelerates and uplifts each engagement and ensures long term customer success. We aim to support our customers in driving adoption, satisfaction, and ultimately realize maximum value from their investment in ServiceNow.The RoleBackgroundThe Leading Practices Strategist - Intelligence & Automation is a key position within the Leading Practices organization responsible for setting the standard for excellence. Specifically, as they relate to how our customers can enable and leverage analytics and intelligence within their organization to define and measure value realization, optimize the way they manage and run their organization by pivoting towards data-driven decision-making practices, and how these insights can be used as a baseline to introduce effective automation of their workflows that streamline collaboration and operational efficiency.This role will define the leading practices that enable our customer to build up analytics and intelligence capabilities within their organizations, set up and scale a Center of Excellence for Automation and Integrations, and configure the various intelligence and automation feature and capabilities the Now Platform has to offer to work together seamlessly (such as Analytics, Virtual Agent, Machine Learning, Process Mining, Robotic Process Automation, Document Scanning, and more).Through innovation, creative thinking, and the delivery of leading practice assets, you will be a driving factor in the long-term success of our customers as they build up and grow their ServiceNow practices. This requires a highly focused and structured individual with vision who can instigate and drive change across various parts of the organization and beyond. As such as unified availability of these technologies is unique to ServiceNow you'll have to opportunity to set and define the standards of the future within the industry.What You Get To Do In This Role You are responsible for the defining and maintaining one or more Center of Excellence portfolios of leading practices as they relate to the ServiceNow Intelligence and Automation domains.Collaborate and enable other leading practices strategists and portfolio managers to embed the vision for intelligence and automation effectively in within their content and workflows.Collaborate with our internal IT "Now on Now" teams to extrapolate learnings from setting up and leveraging these capabilities within these domains.You are responsible for the creation, publication and maintenance of ServiceNow's leading practice assets, such as workshop materials, use cases, reference materials, accelerators, and toolkits within the portfolio. Translate the various Now Platform features and capabilities into outcomes and value that help drive successful engagements with our customers.Support the demand for packaged services and Customer Success accelerators from ServiceNow's Customer Success and Customer Outcomes teams by building effective service offering concepts.Engage in strategic internal initiatives to enhance the efficiency and effectiveness of the Leading Practices organization.Develop a network of relationships, and collaborate closely, with colleagues across other organizational functions, such as Product Management, Marketing, Sales, Training, and others to ensure a consistent customer journey and experience. Liaise with the Product Business Units to ensure the product vision is translated into leading practices and alignment is created with the portfolio strategy. Enable delivery teams, sales teams, and partners on new and updated leading practices.Keep track of ongoing customer engagements that leverage services and assets of your portfolios to review the effectiveness of the portfolio and the current customer challenges.Assist in strategic customer meetings providing deep subject matter expertise.Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements. QualificationsTo be successful in this role you have:Must have prior experience with a PPM, APM, Agile solution provider (CA, HP, Oracle, Microsoft, IBM, Atlassian, Rally, Agile Craft) or related high technology business environmentExperience working within Agile or Scaled Agile frameworksExperience with enterprise software implementations for large organizationsUnderstand the bigger picture. Its fine being technical but you have to understand the business implications of your decisions. E.g. explain the value of what needs to happen to a VP/CIOSelf starter and disciplinedWork with diverse group of people to drive to a common business outcome. We have to play the role of mediator / facilitator etc between product, sales, expert services etcExperience in a Professional Services environment engaging with executive stakeholders, Architects and extended program teamsAbility to learn technology quickly through instruction and self-trainingAbility to work in an international, fast-growing environmentAbility to travel up to 10% of the timeAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. Work personas Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required in Office A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role. Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment. Remote A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.