Head Teller- Elizabeth City, NC

CresCom Bank


Job Description
SUMMARY: The Head Teller has responsibility for all activity that occurs behind the teller line. PRINCIPAL ACCOUNTABILITIES: * Be knowledgeable about all bank products in order to cross sell to new and existing customers. * Provides a superior level of customer service. * Actively support sales and service initiatives, including encouraging teller referrals. * Display and provide leadership and professionalism to the teller line. * Operate a teller line based on safe and sound operating procedures. * Maintain branch files required by the Operations, Audit, Compliance and other departments. * Serve as vault teller if needed. * Be the primary contact and liaison between the teller line and other departments. * Assist with the audit process and insure accuracy in execution of procedures. * Assist with the training of new tellers and monitor their development. * Perform all routine banking service functions, including but not limited to, customer deposits, payments, account maintenance, check cashing and withdrawals. * Manages and balances cash drawer. * Prepares daily paperwork and reports according to branch procedures. * Other duties as assigned by manager. BASIC QUALIFICATIONS: * High school diploma or GED with 6 months cash handling experience. * Excellent oral and written communication skills. * Ability to perform basic math functions. * Ability to work with a computer and effectively use standard office equipment. * Maintain a courteous and professional demeanor. * Complete teller training and computer classes. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Affirmative Action EOE M/F/Disability/Veteran
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