Recovery/Resolutions Representative Associate - Work From Home

UnitedHealth Group


Job Description
If you are located within Louisville KY, Eden Prairie MN, and/or Green Bay, WI, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work. SM This position handles incoming correspondence via a variety of different sources. The Processor will retrieve documents from systems, shared folders and email inboxes. A part of this role's responsibility is opening, sorting and scanning physical correspondence and checks in one of the off below office locations. Intake Processors are also responsible for searching multiple systems and then entering data from correspondence into a proprietary case management system.  Additional responsibilities of the position may include providing administrative support services and printing and preparing outgoing mail. This position is full-time (40k hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 3:30pm CST. It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities: Document review and data entry into case management system Retrieving electronic documents from various systems for review Pulling data from Microsoft Excel spreadsheets and entering into case management system Other tasks directed by supervisor You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1+ years of experience working in an office environment Experience with Microsoft Excel (data entry, sorting, creating, and modifying spreadsheets) Experience with Microsoft Word (data entry and documentation creation) Experience with Microsoft Outlook (email communications and calendar) Preferred Qualifications: 1+ years of experience within an Operations Support role or Data Entry role Telecommuting Requirements: Reside within Louisville KY, Eden Prairie MN, and/or Green Bay, WI Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.  https://uhg.hr/vet Careers with OptumInsight . Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: #RPO, #YELLOW
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