Patient Access Associate 2 - Medicine Service Line


Job Description
Job DescriptionAs a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance. Job Responsibilities Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed. Other duties as assigned. Additional Requirements Education: High School Diploma or GED Experience: 1 year of healthcare patient access experience, or 1 year experience in healthcare revenue cycle, or Bachelor's degree Skills: Basic communication and computer skills.About UsInova is Northern Virginia's leading nonprofit healthcare provider. Our mission is to provide world-class healthcare - every time, every touch - to each person in every community we have the privilege to serve. Inova's 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes. Safety Always: Learn how we keep our team members and patients Safe@Inova.