Reservationist Lead

First Transit


Job Description
Become A Lead Reservationist For First Transit! First Transit is looking for Lead Reservationist to help lead the team responsible for intercepting pre-qualified customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations for our disabled and elderly customers. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you! Our Lead Reservationists enjoy: Competitive Wages Paid Training 20 hours of paid ongoing training throughout career guaranteed! Paid sick leave Tremendous career advancement opportunities due to a strong presence across North America A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan A great work environment Our Lead Reservationists are responsible for: Supervisory responsibilities of reservationist team Answering inbound customer calls Scheduling rides using service To qualify as a Lead Reservationist, you'll need: A high school diploma or equivalent Call center / customer service experience (preferred) Excellent interpersonal and telephone skills The ability to communicate in the English language both orally and in writing Good organizational skills and be detail oriented Good interview skills, ability to ask questions and document answers Experience working with Microsoft Office Suite We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
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