Senior Manager, Technical Standards & Compliance - 101656633-5


Job Description
**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**Senior Manager, Technical Standards & Compliance - 101656633-5IF YOU CARE, THERES A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwicks talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assetstheir employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.**PRIMARY PURPOSE** : To ensure product quality and regulatory standards compliance by line-of-business; to establish policies and procedures; and to develop and train colleagues on technical components of new programs.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**+ Establishes policies and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements on new programs.+ Analyzes management reports related to new program performance and quality; mentors new colleagues to improve performance as needed.+ Maintains complete understanding of new program design, processes, client expectations and partner relationships; makes recommendations for improvements; and develops best practices for disability and leave operational processes.+ Serves as subject matter expert responsible for the training of technical processes and requirements; leads training initiatives for colleagues, supervisors/managers and clients as needed.+ Leads projects focused on large process, procedural and /or compliance changes/updates; communicates changes/updates to field offices, IT, Legal and other applicable business units regarding regulatory requirements and changes.+ Plays key role in maintaining client relationships; assists in new business productions; and represents Company with specified industry groups.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**+ Performs other duties as assigned.+ Supports the organization's quality program(s).+ Travels as required.**SUPERVISORY RESPONSIBILITIES**+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.+ Provides support, guidance, leadership and motivation to promote maximum performance.**QUALIFICATIONS****Education & Licensing**Bachelor's degree from an accredited college or university or equivalent preferred.**Experience**Ten (10) years of claims management, managed care and/or other related experience or equivalent combination of education and experience required to include three (3) years in a supervisory capacity in the specified field.**Disability and Absence experience-** **Additionally experience in accommodations preferred as well.****Skills & Knowledge**+ In depth knowledge of claims management, managed care and/or absence management processes and procedures+ Excellent oral and written communication, including presentation skills+ PC literate, including Microsoft Office products+ Analytical and interpretive skills+ Strong organizational skills+ Excellent interpersonal skills+ Excellent negotiation skills+ Ability to work in a team environment+ Ability to meet or exceed Performance Competencies**WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talking**NOTE** **:** Credit Security Clearance, confirmed via a background credit check, is required for this position.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.