Donor Services Manager

Smith & Nephew


Job Description
The Donor Services Manager (DSM) is responsible for the management the tissue recovery programs at the Columbia site including overseeing S&N Hospital partners and Tissue Recovery Agencies. The Donor Services manager is responsible for the supervision of Donor Recovery Technicians, hospital relations, and supporting our business partners to ensure continuity of supply and business support. The DSM will oversee initiatives related to development strategies, process efficiencies, and Donor awareness efforts. The ideal candidate will have a strong donor service and customer service background, with management experience and the technical capacity to implement industry best-practice in donation management, data input and constituent relationship building. Responsibilities Supervising recovery staff while ensuring that all SOP's and applicable standards, policies and regulations are communicated, trained and adherence by recovery technicians. Actively developing and growing Hospital recovery program Educating, training, and development of medical staff joining our Hospital recovery program Overseeing recovery fulfilment to support operations. Support as back up as required for Recovery Technicians Managing Tissue Recovery Agency partnership programs. Performing tissue recoveries, as required, to ensure continuity of tissue supply Coordination with Customer Service and Commercial to support new business initiatives Actively procuring outstanding documentation and information required for donor chart completion. Managing business partners to ensure continuity of product supply Think strategically and act proactively in order to develop and maintain contract manufacturing supplier relationships. Work both collaboratively and independently to determine current and future business needs, prioritize and delegate projects, support innovation, and drive cost savings. Proactively communicate/escalate issues, risks, timing and contingencies relevant to business success Reduce organizational risk and increase efficiency as it pertains to recovery of donor birth tissue. Assistance with regulatory compliance, documentation and licensure. Actively involved in AATB is preferred Other duties within the Tissue Bank operation as assigned Experience Must have CTBS certification or must be able to achieve the certification within one year of employment or next certification cycle Bachelor's degree or RN combined with at least five years of experience in tissue banking/transplant. Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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