Job Description
Job DescriptionJOB DESCRIPTION:Dispatcher We are looking for a Dispatcher to schedule technician appointments at customer sites and facilitate communication among technicians, customers, and the company.Resposabilities:Maintains the service technician, plumber and electrician schedules and dispatches electricians as service calls are completed.Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts.Maintains on-call schedule for service electrician and after-hours service procedures.Enters service calls, schedules calls, and generates call debriefing with electricians daily.Maintains customer database, ensuring complete, accurate, and updated entry of informationResponds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.Responds to electrician requests both by online and phone.Follows up and schedules preventative maintenance service appointments.Reviews completed service work orders for accuracy.Prepares invoices and timecards for processing.Participates in all company-sponsored training classes.Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.Alwats maintain a professional image by following safety policies and procedures, abiding by ALL standards of performance and code of ethics, and maintaining a courteous demeanor with all customers and associatesSkills:Minimum two years of experience in related industry dispatch and coordination.Geographical knowledge of the service area and/or map reading skills.Advanced communication and customer service skills.Experience in using Microsoft Word and Excel.Please send resume to jennifer.simoncelli@gogpac.com for more information on this position.All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.