Customer Service Representative
Location:2101 Oriskany St W, Utica, New York 13502 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul's exceptional service, ensuring customers get all the help they need on their journeys.U-Haul Offers Customer Service Representatives:Flexible schedulingCareer stabilityOpportunities for advancementValuable on-the-job trainingLife insuranceMetLaw Legal programMetLife auto and home insuranceDiscounts on Apple products, Dell computers, cell phone plans, hotels, and more401k and Employee Stock Ownership Program 24-hour physician available for kidsCommunity volunteer opportunitiesCustomer Service Representative Responsibilities:Assist customers inside and outside U-Haul Center with U-Haul products & servicesUse smartphone-based U-Scan technology to manage rentals and inventoryMove and hook up U-Haul trucks and trailersClean and inspect equipment on the lot including checking fluid levelsAnswer questions and educate customers regarding products and servicesPrepare rental invoices and accept equipment returned from rentalCustomer Service Representative Minimum Qualifications:Valid driver's license and ability to maintain a good driving recordHigh School Diploma or equivalentWork Environment:The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.PHYSICAL DEMANDS: This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.