Donor Resource Coordinator

Gift of Hope


Job Description
Overview: Are you looking to make a difference? Team up with Gift of Hope!Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and NW Indiana. Our goal is to provide the highest quality service tofamilies and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.TThe Donor Resource Coordinator receives and refers donor-related calls to appropriate procurement, transplant and hospital development staff; provides prompt, efficient processing of all incoming and outgoing calls to fully optimize organ, tissue, and/or eye referrals and donation potential. Responsibilities: NOTE: This is aNight Shift position (7 PM- 7 AM) with a fixed, rotating schedule that includes alternating weekends.The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.Support Gift of Hopes mission, vision and values; adhere to its policies and procedures in carrying out the responsibilities of this positionDemonstrate support for our mission through annual participation in a donor family eventCollect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hopes policies and proceduresEvaluate incoming organ, tissue and eye/cornea referrals for initial donor eligibilityUpdate relevant internal and external stakeholders on status of active referralsCoordinate logistics when necessary on active tissue referralsCommunicate accurate referral information with the appropriate on-call AOC Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes prior to autopsy; forward appropriate referrals for eye/cornea to respective eye banks in accordance with established protocolsFollow up with hospital staff to determine status on pending organ and tissue referralsReceive potential donors to Gift of Hopes in-house recovery suite and complete relevant paperwork as needed Qualifications: Education and Training RequiredThe following identifies the minimum education and training required to perform the essential functions ofthe jobAssociates degree in a health- or science-related field, or respiratory therapist certification, or equivalent work experienceExperience and Skills RequiredThe following indicates the minimum skills and experience required to perform the essential functions of the jobKnowledge of medical terminologyAbility to make sound clinical assessments in a fast-paced environmentAbility to stay focused in an environment that has constant activityAbility to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partnersExcellent verbal communication skillsAbility to express empathyAttention to detail to assure that pertinent data about donors is collected and recorded accuratelyBasic computer skills, including the ability to type and talk simultaneouslyPhysical DemandsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Ability to function in a normal office environmentAbility to sit for extended periods of timeAbility to work outside normal business hours, including weekends and holidaysAbility to work three to four 12-hour shifts per weekAbility to take overnight trips for conferences or educational needs outside of the normal work schedule, 1 -2 times per yearAbility to attend monthly staff meetings that may fall outside of scheduled work daysAbility to speak clearly, to handle extensive telephone workAbility to input data into a computer while talking on the phoneAbility to cope with highly charged emotional people and situationsAbility to lift up to 100 lbs.Ability to lift and turn donors of a maximum of 400 lbs. with assistance, and move them from cart to cart, or cart to tableWork EnvironmentThe work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.Open office environment which can be loud and distractingLong hoursAbility to work scheduled shifts despite weather or environmental conditions (This position is considered essential to daily operations of the organization in a 24-hour call center that does not close.)Ability to be flexible with shift schedule and work beyond scheduled shift to meet the demands of organ and/or tissue donationAbility to attend monthly staff meetings that may be outside the normally scheduled shiftTelephone conversations lasting up to one hour or moreFast-paced, highly regulated environment with frequent changes to policies and protocolsPossible exposure to communicable diseases, hazardous materials, pharmacological agents, with little likelihood of harm if established health precautions are followed
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