Communications Representative / Operator

Heartland Health

Job Description
Details * Communications Representative / Operator * Department: Communications Representative * PRN Time Status * Night Shift Summary * The Communications Representative is responsible for intake of all inbound calls to the Mosaic Life Care main phone number, transferring calls, paging out messages to various Mosaic Life Care caregivers, and connecting caregivers to facilitate patient care. The Communications Representative uses multiple means of telecommunication to serve the customer in both emergent and non emergent situations. The Communications Representative greets the OB patient and works with OB caregivers to check in the OB patient. They provide security check in for OB visitors, monitors and manages the entrance into the OB unit. The Communications Representative participates in data collection through log keeping and various process improvement activities as directed.This positions works under and is employed by Mosaic Life Care. Duties * Answers telephones. Handles incoming and outgoing calls in an efficient, expedient manner. Connects the the caller with proper destination based on request or interpretation of caller need. Intake and communication of Shared Services telephone requests that require 24/7 service * Acts as communication liaison by utilizing multiple forms of telecommunication to connect and relay information to all Mosaic Life Care caregivers, patients and visitors. * Performs correct procedure for contacting "on-call" caregivers to facilitate patient care. * Notifies pharmacy/distribution of Code Blue Cart Exchange. * Other duties as assigned Qualifications * H.S. Diploma * Communicating with multiple forms of telecommunication Proficient in usage of medical terminologyExcellent communication skills, and the ability to prioritize