Legal Collection Representative

Nationwide Recovery Service, LLC

Job Description

Legal Collection Representative 

Nationwide Recovery Service, Inc. Gresham, OR 


Were looking to fill a ground-level, Legal Collection position. 


Are you a detail-oriented person, who works well in a team? Are you also comfortable working independently? If so, this may be an opportunity for you! 


Youll be working in a small office environment and will be responsible for recovering money owed to our clients, attending court hearings, and serve as a point of contact. 


Since were a third-party collection agency, previous experience with collections, auto deficiency, the small claims process, or Spanish fluency will send you to the front of the line. This is a full-time position (Monday through Friday, 8am to 5pm), and were offering $18-$20 per hour (depending on your skills or experience), with many opportunities to earn commissions on the debts you recover, the skys is the limit! 


Employment is contingent on passing a background check & drug screening. 


Job Description: 

  • Make outbound calls to and handle inbound calls from consumers.
  • Negotiate repayment plans and meet monthly budget goals.
  • Provide clear and concise information to consumers and have exceptional follow up skills.
  • Effectively manage assigned accounts and complete daily work goals.
  • Utilize skip-tracing tools to locate consumers and initiate first contact with consumers.
  • Organize and work with confidential files, detailed records, maintain forms, and respond to correspondence.
  • Proficiently use a computer to enter, access and retrieve data.
  • (After training) you should have a solid understanding of the Oregon small claims policies and procedures, prepare and track legal documents, handle court mediations or challenges to garnishments, and respond to misc. court requests.
  • Must pass our FDCPA knowledge test and other federal or state testing requirements. (will train)
  • Communicate with clients, court clerks, process servers, and other vendors as needed.
  • Perform basic office duties, such as: faxing, copying, printing, etc.
  • Other duties as assigned; light lifting (under 25 pounds) may occasionally be required.
  • Must adhere to strict collection policies and procedures.


Job Qualifications: 

  • Regular attendance and punctuality expected.
  • Reliable transportation, with valid drivers license and vehicle insurance.
  • Attention to details, organizational skills, time management, and critical thinking are necessary.
  • Comfortable operating a computer, working at a desk, and typing 40 WPM.
  • Proficient in using data bases, spreadsheets, forms, and email (MS Office and Outlook experience preferred).
  • Communication skills with emphasis on remaining calm.
  • Strong problem-solving skills, and an interest in navigating complex situations.
  • Ability to work well under stressful situations, or with frustrated consumers.
  • Self-motivation is a must but working as a team is often necessary.
  • Adaptable to change, challenges, and new experiences.


Required Experience: 

  • Third Party collection or Legal collection experience needed, but were willing to train a self-starting candidate. Bilingual or Spanish speaking skills a plus.


Required Education: 

  • High School Diploma or equivalent

Required qualifications:

  • 18 years or older
  • Legally authorized to work in the United States
  • At least high school diploma or equivalent or higher