Remote TAM Bilingual Customer Support Representative (English and Spanish)

Nielsen


Job Description
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.

Ready for an adventure? In the Call Center - Panel Relations Specialist role at Nielsen, you're on the front lines of data collection and maintaining relationships with our consumers. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their workBilingual Spanish speaking is a plus (We offer a language pay differential to those who qualify). For this remote position: You must be within a commutable distance to one of our office locations

Dallas, TX

Tampa, FL

Columbia, MD

About the Team:

Nielsen fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data are our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.

Position Overview

This role communicates directly with panelists to review performance data, provide technical support, foster positive relations and coach panelists on proper usage of proprietary equipment.

Role Details

Build solid and productive panelist relationships .

Serve as the primary point of contact between Nielsen panelists and US Field Operations staff.

Review and analyze data, providing feedback to households.

Conduct training and coaching for panelists use of Nielsen meters.

Investigate and resolve proprietary system generated performance issues.

Verify and update demographics and audience information using Nielsen proprietary software.

Instruct and reinforce panelists on security procedures

Use persuasion skills to gain and maintain cooperation of Panel members, solicit additional participation.

Diagnose and troubleshoot software and hardware.

Qualifications:

In addition to a professional attitude, the successful candidate should also possess the following:

Spanish Bilingual candidates preferred but not required

Strong customer service

General ability to perform consumer electronic troubleshooting by phone

Outbound and inbound call center experience

Problem solving, and critical thinking skills

Strong Communication skills both verbal and written

Spanish Bilingual candidates preferred but not required

Flexibility to work evenings and weekends

Excellent organizational skills and ability to meet deadlines

MS Office Suite experience (Word, Excel and Outlook), Google Suite experience also preferred

High School Diploma required,

ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what's true, we measure across all channels and platforms-from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

Job Duties
    • Build solid and productive panelist relationships .
    • Serve as the primary point of contact between Nielsen panelists and US Field Operations staff.
    • Review and analyze data, providing feedback to households.
    • Conduct training and coaching for panelists use of Nielsen meters.
    • Investigate and resolve proprietary system generated performance issues.
    • Verify and update demographics and audience information using Nielsen proprietary software.
    • Instruct and reinforce panelists on security procedures
    • Use persuasion skills to gain and maintain cooperation of Panel members, solicit additional participation.
    • Diagnose and troubleshoot software and hardware.


Qualification
    • In addition to a professional attitude, the successful candidate should also possess the following:
    • Spanish Bilingual candidates preferred but not required
    • Strong customer service
    • General ability to perform consumer electronic troubleshooting by phone
    • Outbound and inbound call center experience
    • Problem solving, and critical thinking skills
    • Strong Communication skills both verbal and written
    • Spanish Bilingual candidates preferred but not required
    • Flexibility to work evenings and weekends
    • Excellent organizational skills and ability to meet deadlines
    • MS Office Suite experience (Word, Excel and Outlook), Google Suite experience also preferred
    • High School Diploma required


ABOUT NIELSEN

By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms-from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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