Logistics Dispatcher

Stoughton Trailers

Job Description

Job Purpose Coordinate pick up of trailers to customers.

Essential Duties and Responsibilities

Work in environments including adverse conditions such as cold, snow, rain or heat

Interact and communicate with customers via telephone, email and/or in person in a polite and courteous way

Customer service focused, represent a professional image regarding pick-up and any delivery problems.

Direct emergency vehicles and handle communication for emergencies when necessary

Complete a daily shift log and pass down information at end of shift to Security Guard

Perform trailer security exit checklist with Carrier Driver and store electronically with the Bill of Lading (BOL)

Submit Quality Issue notifications to Quality Department

Completes daily shift log by recording customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken in neat and legible hand writing

Records, documents and perform data entry for trailer moves

Maintain inventory/location records of finished goods and other trailers as needed

Escalates unresolved issues to supervisor

Register visitors and direct to entry points

Answering internal and external calls

Ability to multitask in a fast-paced environment

Read and interpret documents and instructions

Perform and complete Vehicle Daily Inspection checklist on assigned vehicle

Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to company policy.

Contribute to the team effort to produce a quality product.

Attend scheduled work hours on a regular and timely basis. Maintain good attendance.

Ability to work overtime.

Ensure the safety of others near moving vehicles.

Maintain key and equipment list

Additional duties include, but not limited to filing, records retention, document copying and scanning, paperwork distribution, etc.

Ability to follow Company policies and procedures

Perform other duties assigned required by the Company