Customer Service Specialist

QC Supply


Job Description
Who are we, really?Sometimes the best things start out in the garage. For QC Supply, it was a small one located in Schuyler, Nebraska. QC Supply was founded in 1982 with the simple goal of helping people grow. Nearly 40 years later, that's still at the heart of what we do. With our home base remaining in Schuyler, we went from a small-town operation to a nation-wide distributor by daring to explore the future of farming.We give a crop.Your work is more than just a job. It's a lifestyle, and we're dedicated to matching your commitment. Got a question that needs answering? We've got your back; stop by one of our locations or call our live Customer Service Team. Is there a problem that needs fixing? We'll discover solutions alongside you. At QC Supply, we provide support, service, and products for today and tomorrow's needs. Growing out of a garage and into thirty locations, three regional distribution centers, local service departments, and a US-based call center takes grit. You take pride in your farm. We take pride in our commitment to personalized care. Because at the end of the day, this is all about you.QC Supply Customer Service Specialist will possess strong computer, organizational and written communication skills, Customer service skills and a high attention to detail are essential both in-person and via phone. This role will be primarily responsible for:Essential Duties:Work directly with walk in and phone in customers. High emphasis on both sales and customer service relationships with customers.Manage all on-site inventories and communicate with the other store locations regarding Inventory needs.Perform weekly Inventory reports, Includes: updating inventory quantities in the system and keep all inventory organized and accounted for. Process all parts sales orders weather at counter or via phone and invoice them to the correct customer. Prepare all cash and checks for deposit and maintain an accurate cash drawer.Receive all P.O.'s and assure that they are accurately charged to the appropriate job or to inventory whichever the case may be.Keep parts counter and showroom neat and clean at all times.Maintain the inventory levels at this location to assure that we have adequate quantities on hand of all stock.Work with Sales and Project Management Teams to assuring that all materials/inventory for jobs are readily available and assist when needed with inventory transaction sheets, pull list and all returns.Oversee the Warehouse team and assure that all materials leaving or entering our warehouse are properly accounted for.Assist warehouse team as needed with unloading trucks and checking in items.Assist Warehouse Team when possible with counting and processing of all returns and verify that the "stock" items are credited back to inventory from the job.Work closely with our vendors to assure that we are receiving the best possible pricing.Always be Customer focused. Understand that our parts department is not just here to sell parts but we are also engaged in building long term customer relationships.Demonstrate a willingness to perform any daily task as assigned.The Customer Service Specialist should possess the following Competencies:Problem Solving - Identifies and resolves problems in a timely manner.Seeks advice and guidance on non-routine or problem areas from othersCustomer Service - Responds promptly to customer needs.Oral Communication - Speaks clearly and persuasively in positive or negative situations.Teamwork - Balances team and individual responsibilities.Business Acumen - Understands business implications of decisions.Diversity - Shows respect and sensitivity for cultural differences.Ethics - Treats people with respect; Upholds organizational values.Organizational Support - Follows policies and procedures.Safety and Security - Observes safety and security procedures.A valid driver license.Adaptability - Adapts to changes in the work environmentAbility to work a minimum of 40 hours a week with occasional overtime.Benefits (Full-time roles only)Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid holidays, vacation and sick leave, and 401k match available after eligibility requirements are met.AAP/EEO StatementQC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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