Customer Service Manager

TriMas Corporation


Job Description
Customer Service Manager Company:RSA Engineered Products, LLCPrimary Location:110 West Cochran Street, Unit A, Simi Valley, CA 93065 USAEmployment Type: Salaried | Full-TimeFunction:Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & ResponsibilitiesJob Summary: Plan, direct, control and manage the activities and staff involved with the negotiation, preparation, monitoring and termination of contracts between the company and customers to ensure the fulfillment of all contractual obligations. Acts as the Key Officer for all export compliance. Principal Duties & Responsibilities: Supervise staff of Contract Administrators responsible for purchase order entry, quotation coordination and submittal, backlog alignment and customer communication Responsible for the conduct of all contract liaison before, during and after contract duration. Develop and administer contract administration policies, systems, procedures and methods. Manage and coordinate contract administration activities to ensure that contractual obligations are maintained in a manner which ensures good customer relations while representing the interest of the company. Advise management of contract obligations, deficiencies, commitments, and performance. Provide interpretation of terms and conditions of contractual obligations. Coordinate pre-award negotiations between company and customer. Analyze impact of modifications and revisions and prepares company recommendations. Supervise the conduct of special studies, investigations or analyses and provide for the preparation of reports and recommendations as required. Maintain an awareness of current statutory requirements influencing contract development and administration. Guide, set policies and procedures to meet the company obligations as required by ITAR Perform all duties in regard to exporting company's products outside the US QualificationsMinimum Education & Experience: BS degree or equivalent, 7-10 years of comprehensive contracts experience. Desirable Working Knowledge or Skills: ERP system knowledge.Use of Epicor is beneficial Ability to negotiate all terms of a contract and to assure that contractual obligations are met. Good customer relation skills. Understands and has worked in an export compliance environment. Moderate to Expert in various Microsoft applications
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