Billing Team Lead

Ropes & Gray

Job Description
JOB SUMMARY: The Billing Team Lead plays a critical role in the revenue cycle of the firm by overseeing the billing and collection cycle of a select number of high profile clients. In order to accomplish this the BTL is expected to interface with various functions such as CICC, Practice Development and Legal Project Management to ensure the highest possible level of service and support for assigned clients and assigned Billing Responsible Lawyers. Additionally, the BTL may or may not be responsible for supervising billing coordinators who are managing the unbilled and accounts receivable inventory for assigned partners and clients. ROLE RESPONSIBILITIES: * Direct the billing and collection process for a select portfolio of high profile lawyers/clients including detailed knowledge of applicable client terms and discount Specifically, the BTL will ensure that: * Bills are issued timely and accurately and are consistent with client terms and discounts * Client guidelines are documented, updated and complied with * Client payment is received consistent with firm expectations * Problems are proactively identified and escalated to management * Recommendations for write-offs of aged or disputed balances are timely * Assist with the reconciliation and application of unidentified cash receipts from clients within portfolio, ensuring prompt resolution * Analyze client accounts and prepare all necessary reporting * Maintain documentation of procedures, deadlines and other client and lawyer preferences related to billing and interacting with assigned lawyers/clients * May or may not supervise billing coordinators in one or more office, if so: * Coordinates billing and collection activities with timekeepers, assigned biller and revenue coordinators * Identifies areas for additional training to ensure that skill levels are uniformly excellent across the group * Ensures that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals * Ensures compliance with client guidelines is maintained * Makes recommendations for write-offs of aged or disputed balances where appropriate * Escalates billing or collection issues to senior management when appropriate * If supervising, consistently provides feedback to staff and conducts annual performance evaluations; escalates performance issues as needed * Ensures consistent and regular communication with lawyers around aged balances OTHER RESPONSIBILITIES: * Participates in firm-wide and departmental projects and initiatives * Performs other duties as assigned * Occasional travel to other offices may be necessary EDUCATION, EXPERIENCE AND SKILLS REQUIRED: * Minimum of three years of experience supervising all or a portion of the billing function in a professional services environment * Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills * Bachelors degree in business, accounting, or finance preferred * Demonstrates proficiency with Elite (or Aderant) and an industry standard collection software tool * Experience with creating, running and filtering database oriented reports in Crystal or Business Objects is preferred * Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas; proficiency in MS Word and PowerPoint WORKING CONDITIONS: * Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. It is likely that this role will require more than standard hours during month and year-end closings and during special projects. * The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of responsibilities and requirements.