Integrations Support Specialist - Remote

Visual Lease

Job Description
Are You the Right Fit?Customer Support is responsible for providing consistent, top-notch customer service and product expertise by responding to, managing and resolving technical inquiries from clients. You are a great match if you are quick to learn a new product, analytical and driven to help customers solve problems. The primary responsibility of the Integration Support will be to aid our support staff in solving complex support cases related to our Integrations product offerings and assist senior Integrations staff with project management. This position will work closely with Product, Engineering, Sales, Marketing and Client Services. The candidate will possess excellent project management skills, is creative, attentive, detail oriented and enjoy being consultative.Our headquarters are in Woodbridge, NJ, but we are happy to consider remote candidates in the following states: AZ, DE, FL, GA, IL, MD, MA, NH, NJ, NY, NC, OH, PA, RI, SC, TX, VA, and WA. What You Will DoTake ownership of all customer support cases related to our Integrations Hub.Own provisioning process for all new Integrations product offerings instances.Document details and events of Integration requests/incidents by creating, managing, and resolving cases in the support ticketing system.Develop data translation objects and data processing flow using current tools and software. Work closely with engineering and project/account managers, and support staff to coordinate and solve complex technical data communication and validation issues. Develop specifications for data transfer including SFTP setup.Work with client to configure systems and coordinate necessary training. Manage relationships with clients and third-party vendors.Create documentation for future reference, training and support purposes. Partner with senior Integrations staff on ad-hoc projects and escalated requests.Skills and CompetenciesStrong knowledge of commercial real estate management and/or lease accounting preferred.Bachelor Degree in Computer Science, Information Technology or related discipline - 1-2 years of experience in a related industry.Proficiency in Microsoft Office and Excel (formulas) for data manipulation. Work in a fast-paced and constantly changing environment.Experience, fluency and the ability to quickly learn software solutions.Consult clients based on expertise of the platform and understanding of client needs.Experience handling various file types for sending/receiving data (CSV/API/SQL/XML/TXT).Strong organizational, interpersonal, and communication skills (verbal and written). Articulates thoughts and ideas clearly, concisely and persuasively.Ability to present technical materials to audiences of varying sizes both externally and internally.Independent and quick learner with the ability to grasp new concepts (especially relating to constantly changing accounting rules affecting our product and client base) and decipher consequences.Professional, positive, and nurturing attitude with all clients.Why Work at Visual Lease?Visual Lease is an established SaaS business with the heart of a startup. Our rapidly growing community of diverse and passionate people love to learn, innovate, achieve excellence and reach new heights - together. If you want to make an impact and develop a career with ample opportunities for mobility and growth, we'd love for you to join us. Loved by more than 800 major companies worldwide, our lease accounting and lease administration software helps companies manage, analyze and report on their leased asset portfolios, and embeds decades of lease management and financial accounting expertise. Over the last two years, our employee base has seen significant growth. Voted one of NJ's Best Places to Work, we are looking for passionate team-players to help us continue this journey and bring us to the next level. Visual Lease is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.Visual Lease is a background screening, drug-free workplace. Full-time positions offer a competitive benefits package and salary commensurate with