Full-time Teller

Fidelity Bank of North Carolina

Job Description
SUMMARY: Under general supervision and in compliance with established policies and procedures, provides a variety of basic banking service functions such as processing checks and savings account transactions; loan transactions; cashing checks; selling money orders, certified cashiers and traveler's checks; cross-selling services; balancing each day's transactions and verifying cash totals. PRINCIPAL ACCOUNTABILITIES: 30% BUSINESS DEVELOPMENT: * Identify customer needs/opportunities and make appropriate referrals to achieve Branch goals as assigned. 35% SERVICE EXCELLENCE: * Provides the following: paying and receiving services to customers and other Branch staff according to Bank Policies and Procedures. (Process Deposits, Cash Checks, Process Payments) * Provide information and guidance to customers regarding products and services. * Consistently demonstrate the Bank's Right by You quality standards by providing a superior level of customer service. * Performs other customer service activities, answers routine questions and telephone calls concerning Bank services, assists customers with questions/problems on accounts, and promotes Bank services all in a professional manner. * Performs other related duties and various administrative duties as assigned. * Assists other Branch Staff as directed. * Assists customers with requests to replace and add a Night Deposit Bag. * Performs vault teller duties when assigned. 35% OPERATIONAL RISK / LOSS MITIGATION: * Mitigates losses through work accuracy and adherence with Bank policies and procedures, internal controls and regulatory guidelines more fully described within the Bank Operations and Procedures Manual. * Insures adequate control over assets by recording all transactions according to established procedures. * Completes and maintains all assigned records and reports in a current, accurate and confidential manner. * Complies with Security policies and procedures. * Approves checks as authorized and seeks prior approval for all cashed checks in excess of approval limit. * Master all assigned Branch operations through training and self-study. BASIC QUALIFICATIONS: High school diploma or GED with 6 months cash handling and customer service experience. ADDITIONAL QUALIFICATIONS: Ability to effectively utilize a personal computer and other standard office equipment. Ability to effectively communicate orally and in writing. Ability to perform basic math problems. Must maintain a friendly, courteous and professional demeanor. Must complete teller training and computer classes. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Affirmative Action/Equal Opportunity Employer