Quality Assurance Clerk

Kuehne & Nagel Logistics, Inc.


Job Description
The Quality Assurance Clerk acts as a point of contact for the customer. The QAC is responsible for compiling data and creating comprehensive reports to satisfy contractual requirements. The QAC is responsible for communication between the various departments within the company and its customers and therefore, must exercise the highest level of professionalism. This position requires a high degree of attention paid to providing accurate, complete and timely responses to internal and external Distribution Center stakeholders. Your Role The Quality Assurance Clerk acts as a point of contact for the customer. The QAC is responsible for compiling data and creating comprehensive reports to satisfy contractual requirements. The QAC is responsible for communication between the various departments within the company and its customers and therefore, must exercise the highest level of professionalism. This position requires a high degree of attention paid to providing accurate, complete and timely responses to internal and external Distribution Center stakeholders. Your Responsibilities * Data entry. Compiles, sorts, and verifies accuracy of data to be entered. * Compiles statistics and prepares various reports for management. * Examines records such as manifests, invoices, bills of lading and related documents and correspondence and resolves process inefficiencies. * Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments. * Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers. * Analyzes complaints concerning services rendered. Refer complaints of service failures to designated departments for investigation, updating customers on a timely basis. * Records and retains meeting minutes. * Other duties as assigned. Your Skills and Experiences * Minimum Education: High School Degree or Equivalent. * Must be a US Citizen. * A minimum of 2 (two) years of experience in customer service or quality assurance. * Effective written and verbal communication skills. * Intermediate skills in Microsoft Word, Excel and PowerPoint are required. * Experience with SAP or any Warehouse Management System (WMS) experience is highly desired. * Exercises initiative in following up on pending issues and action items. * Ability to effectively solve problems. * Ability to establish priorities and multi task. Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
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