Recruiting Firm, Riderflex has been hired by our client, Enphase Energy, to find their Customer Service Technician!
Company: Enphase Energy
Industry: Renewables and Environment
Title: Customer Service Technician
Location: Boise, ID
Reports to: Senior Manager of Call Center Operations
Type: Full-Time, W-2
Answer inbound phone calls to the Customer Support Level 1 phone queue.
Respond to inbound emails to the Customer Support group address.
Provide pre-sales information about products.
Document all activity in a central CRM/Helpdesk software platform.
Troubleshoot technical issues related to installations.
Assist with the activation of new sites as needed.
Coordinate with Engineering with tracking of the field; issues, and subsequent product modifications, logging product bugs in a central database.
Assist other team members with troubleshooting and/or administrative tasks as needed.
Monitor and act upon quality analysis reports provided by the QA team.
Participate in ongoing training/education of industry standards and product-specific information.
Follow departmental conventions and procedures in a positive manner.
Professionally represent Clients via all communications mediums.
Abide by all company policies and standards of conduct contained in the Client manual.
Required Experience, Skills & Abilities
2+ years' call center experience, preferred.
Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) helpful.
Experience with consumer-grade networking TCP/IP data networking preferred.
Experience with PC and MAC OS X.
Excellent verbal and written communication skills.
Ability to multi-task in a very fast-paced environment.
Be able to type at least 30 WPM.
Excellent interpersonal skills with both external customers and internal employees.
Prolonged periods sitting at a desk and working on a computer.
Hand and finger manipulation using phone and keyboard.
Extended time on the phone with customers.
High school diploma or GED equivalent.
Competitive Pay $20/h (Fully paid training)
Medical, Dental, and Vision Care
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Paid Sick Time
10 Paid Holidays
401(k) Retirement Savings Plan
Short-Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)
Life and Accidental Death and Dismemberment Benefits (AD&D)
Voluntary (Optional) Life Insurance
Employee Assistance Program (EAP)
About Enphase Energy
Enphase Energy is the fastest-growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart, and safe - increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.
As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, install, and manufacture next-generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects.
About Recruiting Firm, Riderflex
Riderflex is a national, Colorado based, premier headhunter, RPO and employment agency; recruiting and searching the top talent for staffing your teams.
Our core purpose is to help create dynamic work environments for clients and candidates. We specialize in three core competencies; recruiting, consulting, and candidate services. Our recruiting process includes vetting candidates through video interviews by current C-Level executives with over 30 years of experience. We recruit for all industries and functions, from the C-Suite to Manager level, nationwide. Riderflex brings your leadership to the next level with consulting services including Human Resources, Marketing, IT, Sales, Finance, and Operations.
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