Customer Service Coordinator

Tews Company

Job Description

Want to work REMOTELY for an organization who is passionate about what they do and rewards hard work with growth opportunities?

*Our world-class vacation ownership partner is seeking an eager, reliable and analytical Customer Service Coordinator for their Title Resales Service Team.*


Shift hours range from 8am to 7pm and the candidate will be on a rotating schedule.


Remote with the first few weeks in the office for training - must be in the Orlando area.




You are:

  • High School/GED
  • 1-3 years’ experience
  • Must possess excellent organizational skills
  • Must have good written, verbal & communication skills
  • Ability to multi-task and work well under pressure
  • Enthusiastic team player attitude
  • Strong analytical and problem-solving skills
  • Must have MS Excel experience with creating and maintaining spreadsheets


We are:

Our partner, a world-class global brand, enjoys the distinction of being a leader in vacation ownership and a reputation for delivering a consistently exceptional standard of service.

What you will do?

The Customer Service Coordinator in the Title Resales Services team assists owners with inquiries and progress updates of their title documents.  Audits and performs review of contracts to ensure contract completeness. Responsible for providing a superior level of service to all members and owners, serving as the point of contact for all servicing requests including, but not limited to, foreclosure, upgrades, and transfer of ownership, transitions, and reinstatements. Essential Job Functions:

  • Provides customer service regarding Title and Recording issues and questions.
  • Develops strong customer relationships by demonstrating professional customer service and communication.
  • Takes inbound calls and makes outbound calls, maintaining professional communication at all times via phone and in person.
  • Ensures customer information is correct and updates information as necessary.
  • Documents all interactions with owners in account comments
  • Inputs and updates spreadsheets and other programs to track all activity.
  • Reviews all completed documents to ensure clear title prior to recording.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.


What Technologies You will be Working With

  • Microsoft Excel, Word and Outlook
  • Access Database