Front Desk Coordinator

Pooches Paradise


Job Description
Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team! You'll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly. If you're looking for a role where you make a difference every day, start your application today.

Responsibilities:

Make appointments for employees and ensure the calendar is current and correct
Assure incoming and outgoing mail is managed appropriately and handle deliveries
Follow the correct sign-in procedures for visitors to keep our building secure
Book travel arrangements and prepare itineraries so off-site meetings go smoothly
Welcome fellow employees, clients, and visitors when they enter the building and give them any pertinent information or directions
--- Must have outstanding client service skills, getting to know our clients and their needs
--- Maintain guest records through contact with clients and Veterinarians
--- Assist new clients with information, procedures, and requirements for setting up temperament tests
--- Answer phones, email, and texts to help clients with reservations and general information about our business
--- Must be able to appropriately handle dogs sizes ranging from 2 lbs. to 175lbs on leash, while maintaining control and keeping your team safe
--- Understanding client's instructions and/or special needs for boarding/daycare check-ins and check-outs and being able to communicate these needs to the kennel staff and electronically documenting
--- Give facility tours (within 4 weeks of hire)
--- Soft selling and marketing are an absolute must

Qualifications:

Proficient computer skills and knowledge of Microsoft Office
Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
Well-versed in taking telephone calls and handling stressful situations
High school graduate, G.E.D. recipient, or equivalent
At least one year of receptionist or administrative assistant, experience, or similar preferred
--- Previous dog handling and/or veterinarian experience is preferred, albeit not required
--- 1+ years of relevant reception/client service experience required

About Company:
Pooches Paradise is a family owned small business in the heart of Waldo (KCMO). We take care of your dogs as if they were our own. We are a dog daycare, boarding, grooming and training facility. Focusing on personalized attention for each guest, we provides interactive playtime in a safe and stimulating environment for doggy daycare and boarding guests.

Our exceptionally trained staff knows each pet and owner by name and ensures the quality of care for each pooch.

Pooches Paradise is deeply committed to the health and safety of our guests.

At Pooches Paradise, your dog's comfort and happiness is our priority. Our dog-loving staff provides personalized attention to each guest, and offers you peace of mind knowing your pooch is well cared for while you are away.

Website: www.poochesparadise.com
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