StaRN Operations Support Specialist

HealthTrust Workforce Solutions


Job Description
**WHO WE ARE:** At HealthTrust, we believe that healthcare isn't defined by the four walls in which it's practiced. It's defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth. HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry's largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year. **WHAT WE OFFER:** + Competitive Pay + Comprehensive Training + Medical, Dental, Vision, And 401(K) Matching + Generous PTO and Paid Holidays + Retirement Planning And Savings Options + Tuition Assistance + On-Site Gym + Pet Insurance **WHAT YOU'LL DO:** Responsible for providing quality service and support to program participants and instructors. Acts as liaison on all program-related technologies such as Healthstream Learning Management System (LMS) and WebEx (including virtual meeting and virtual training tools). Maintains knowledge and understanding of education requirements and processes for StaRN and StarTech programs. As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation. **SUPERVISOR** - Director of Education Operations **ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO** : + Answers all incoming requests to StaRN Operations Support Helpdesk via phone, email, or texts; answers inquires or refers request to appropriate individuals for resolution + Responsible for daily management of education programs and their implementation + Assists with coordinating and troubleshooting for virtual training and WBT + Assists with various eLearning systems; such as HealthStream, Prophecy, Elsevier, eBooks + Data entry into various education databases including Healthstream, Prophecy, Workforce2.0, SharePoint + Assists with new employees onboarding process and hiring manager with necessary action regarding employee set up in various applications required for their position + Assists with acquiring badge photos and printing of ID badges, sign in sheets, 1-9s, etc. + Communicates (written/verbal) with business owners, vendors and all level of company employees. Must have excellent communication skills. + Understands program requirements and helps connect available resources + Compiles reports from data and existing records + Attends meeting as assigned and reports on actions + Assists other staff as requested + Any other duties as assigned **ReqID:** 3084/2310/10387 **Category:** Corporate **Specialty:** **Job Type:** Per-Diem **Job Type:** **WE'RE LOOKING FOR:** + Communication - strong presentation skills, including clear and concise verbal and written. + Adaptability - ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements and cultures. + Energy - consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time. + Organization - proactively prioritizes needs and effectively manages timelines and resources. + Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. + PC Skills - demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel and PowerPoint; Prefer experience in using web-based development and authoring products such as learning management systems; ability to learn new systems and technology quickly. + Stress Tolerance - maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization. + Contribution to Team Success - actively participates as a member of a team to move toward the completion of goals. + Tactical Execution - demonstrates personal ownership of tasks and follows through to drive and obtain results. + Functional Knowledge - general understanding and knowledge of hospital operations. Development techniques including distance learning methodologies. **POSITION TYPE AND EXPECTED HOURS OF WORK** - This is a full time hourly position. Hours vary/include weekends and evenings. **TRAVEL** - Position requires ability to fly on airplanes, be properly licensed and able to rent and drive an automobile, and work in diverse office settings. Moderate (10% - 20%) travel will be required. May be required to travel in support of emergency business operations to include HEART (HealthTrust Emergency Action Response Team) **EDUCATION** - High School Diploma and or GED required **EXPERIENCE** - Previous customer service experience in healthcare environment preferred. **PHYSICAL DEMANDS/WORKING CONDITIONS** - + Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently. + Requires and some bending, stooping, and stretching + Require clarity of vision, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. + Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound + Require dexterity to type at least 40 WPM + Experience with Microsoft Office, Outlook, Excel, general office products + Work is performed in an office environment and involves frequent contact with staff and the public. **Not for You? Refer a Friend and Earn ($500) Five Hundred Dollars by Visiting https://hubs.ly/H0fXMW20** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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