Customer Service Representative

nVent


Job Description
We're looking for people who put their innovation work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.WHAT YOU WILL EXPERIENCE IN THIS POSITION:Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service your territory.Interface, communicate, build and maintain positive relationships with internal and external customers.Be responsible for complete order management process (quote to cash) Investigate, validate and work to resolve customer discrepancy claims and material return requests.Work with cross functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping datesResolution of price discrepancies identified at the time of order Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customerWork with our SalesForce.com CRM to respond to customer inquiriesYOU HAVE:Bachelor's Degree (preferred)Minimum 2+ years' experience in a Customer Service setting requiredExperience in a fast-paced high-volume customer service environment.Excellent communication skills with an ability to communicate confidently with both technically trained and non-technical customersAbility to plan, organize, and prioritize time/workload to accomplish tasks and meet deadlines.Proficiency with Microsoft Office Suite requiredExtensive experience in order entry, order management and generation of price quotesAbility to multi-task and juggle shifting priorities to satisfy customer requestsAbility and willingness to work with different departments within the corporation as part of fulfilling customer service excellence, including - but not limited to - technical support, engineering, sales, product management , and shipping & receivingExperience with Infor M3 ERP software (preferred)WE HAVE:A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every dayWe are a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people, across more than 80 global locationsWe have a robust portfolio of product brands dating back more than 100 years and including: nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACERCommitment to strengthen communities where our employees live and workWe encourage and support the philanthropic activities of our employees worldwideThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate moneyCore values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:Innovative & adaptableDedicated to absolute integrityFocused on the customer firstRespectful and team orientedOptimistic and energizingAccountable for performanceBenefits to support the lives of our employees#LI-AW1#LI-HybridAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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