Customer Service Advocate - Work at home
Do like helping others? Always listen first and respond with empathy. Own the customer experience. Be a part of something greater than yourself. Are you ready for a role that utilizes your caring nature and quick-thinking skills to help people? How about a role that makes you feel like you are making an impact every single day? Alright, let's do this...First things first, we're a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don't just care about your well-being, we care about your career health too. That's why when you work with us, you can count on a different kind of career - you'll make a difference, learn a ton, and change the way people think about health insurance.Customer Advocates help our 90+ million customers make the most out of their Cigna benefits. Here's a little more about what you'll do:Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.Enjoy regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job training to ensure you're successful here. (And enjoy your job too!)What you should have:High School Diploma or equivalent required, Associates or Bachelor's degree preferred1+ years of customer service experience analyzing and solving customer problems required;Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computerKnowledge of Medical Terminology a PLUSExcellent written and oral communication skillsExceptional organizational and time-management focusWhat you need to do the job:High School Diploma or equivalent required, Associates or Bachelor's degree preferred1+ years of customer service experience analyzing and solving customer problems required;Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computerKnowledge of Medical Terminology a PLUSExcellent written and oral communication skillsExceptional organizational and time-management focusWhy join us:Health coverage effective day 1 (including medical, dental, vision)Holiday, PTO and OT pay401K with company matchTuition reimbursementFor this position, we anticipate offering an hourly rate of $16 - $22, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careersAbout CignaCigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.