Order Fulfillment Specialist II - (Hybrid Remote)
Generac Power System, Inc
Order Fulfillment Specialist II - (Hybrid Remote) Company Generac Power Systems Name Order Fulfillment Specialist II - (Hybrid Remote) Req # 60484 Location Pewaukee CORP Employment Type Full Time Shift 1st Do you want to be part of something bigger? For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generatorsbut we did not stop there! As we continue to grow both in size and in technological advances, we are pushing past the norm and pathing a way for the future. We are not simply satisfied with what is working now, instead we challenge ourselves and continue to be a leader in our industry. Job Summary: Order Fulfillment Specialist II is directly responsible for optimizing our fulfillment and customer delivery process on a daily basis. With a keen focus on the Customer Experience, this role initiates the shipping process and optimizes the use of on hand inventory. Working directly with their teammates in multiple geographies, the role will also monitor inventory health across distribution facilities, monitor customer & vendor agreements, identify opportunities to ship goods directly from manufacturing facilities, troubleshoot and resolve workflow issues to ensure customer requirements are met on an ongoing basis. Essential Duties: * 60% - Lead the initiation of the shipping process across distribution facilities daily. Works cross functionally on error resolution to recover lost time, focus on meeting customer expectations. * 15% - Utilize systems to monitor expected inbound inventory, expediting fulfillment where opportunities exist, managing customer expectations when issues are presented. * 15% - Assist with the scheduling and routing of planned shipments, leveraging internal transportation software and external customer contact points. * 10% - Manage and enable opportunities to ship manufactured products directly from manufacturing sites, reducing internal process time and compressing customer delivery times. * Other duties as assigned Minimum Qualifications: * Bachelor Degree in Business, Finance, Supply Chain, or equivalent experience * 3 years' relevant distribution or fulfillment experience with leading technologies Preferred Qualifications: * In depth knowledge of end to end OTC business processes including areas such as Order Management, Order Fulfillment, Invoice Management and Inventory Segmentation and Management * Extensive experience using Microsoft Office products, especially Excel and PowerPoint Knowledge, Skills and Abilities: * Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills * Desire to seek out improvement opportunities from both a process and system standpoint * Ability to drive results in a fast-paced and constantly changing environment, can comfortably handle risk and uncertainty * Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude * Excellent decision-making skills with a customer focus * Has a global mindset and can communicate effectively across a global organization * Builds constructive and effective relationships across all levels of the organization Physicals Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."