DoD SkillBridge Fellowship Associate (Member Service Representative) *Locations in: KY, TN, IL

Navy Federal Credit Union


Job Description
Your service attitude culminated by your military experience directly correlates to our Member Service Representatives where they are an integral part of supporting our mission. They are passionate about educating our service members and their families to help them achieve their financial goals. Within our Branch Operations Department you'll gain exposure to many facets of the credit union, learning aspects of mortgage, budgeting, investments, and fraud, among many others. Every day brings new and exciting challenges, so if you are tired of the mundane then this is for you! To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. Responsibilities: * Analyze, research and resolve problems and discrepancies related to member accounts/loans * Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications * Counsel current and prospective members about Navy Federal's products and services * Ensure cash and other negotiable instruments are handled properly * Identify opportunities to cross service products and increase product penetration * Perform platform banking functions * Assist level I team members * Understand and comply with federal and other regulations relating to financial products and services * May assist with Branch Office vault opening, closing and balancing procedures * May serve as a Branch Office and/or ATM vault custodian * Perform other duties as assigned Qualifications and Education Requirements: * May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need * Ability to work independently and in a team environment * Working knowledge of savings and checking products, accounts and services * Effective active listening skills to accurately respond to inquiries and account requests * Effective organizational, planning and time management skills * Effective research, analytical, and problem solving skills * Effective skill building effective relationships through rapport, trust, diplomacy and tact * Effective skill exercising initiative and using good judgment to make sound decisions * Effective skill maintaining composure in a high production and changing environment * Effective skill navigating multiple screens and PC applications and adapting to new technologies * Effective skill performing mathematical calculations and working accurately with numbers * Effective verbal and written communication skills Desired Qualifications and Education Requirements: * Desired - Experience in member/customer service preferably in a call center, retail banking or financial institution * Desired - Experience in working in a credit union environment Locations: Fort Knox, Fort Campbell, Tiny Town, Great Lakes Hours: To be Determined Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability COVID-19 Vaccine Information As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing. Disclaimer Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Industry