Medical Office Assistant I, (A226203-1), R28, WHFPT-Title X
City of Laredo, TX
Job Summary Provides front and back office support services for the Health Department clinics in particular women health services specifically to patient care assistance, lab, and phlebotomy support; coordinates with multiple agencies, private physicians, other mid-level providers for patient, allied health services, and registers, screens, and triages patients. Job Description KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of front and back office clinic support in primary care (registration, billing, cash handling, medical assistance, vital signs, lab work, and phlebotomy). * Knowledge of good customer service practices, public relations, and educational background in the medical office field (patient care, medical assistance, patient follow-up, insurances etc.). * Ability to maintain good planning and organizational skills. * Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs. * Ability to speak before public groups and make presentations. * Ability to take and follow directions from supervisor. * Ability to give directions to and gain compliance from assigned staff. * Ability to maintain a valid Texas Driver License and a good driving record. * Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints. * Ability to project a positive and professional image of the City of Laredo. * Ability to effectively communicate both orally and in writing in the English language. * Ability to comply with all City of Laredo's policies and procedures. * Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work is performed inside and/or an office, library, or computer room. Capable of working closely with others or alone, working long or irregular working hours, working shift work and/or weekends. Ability to operate a motor vehicle; Work requires light to moderate carrying (under 15 pounds), and moderate carrying (under 15 pounds up to 44 pounds), straight pulling, pulling hand over hand, simple grasping, dual simultaneous grasping, repeated bending, sitting, pushing, crouching, crawling, twisting, kneeling, stooping, climbing stairs, walking, and reaching above shoulders. Ability to see, write, read, count, identify shade of colors, perceive depth, and hearing is needed to perform the essential functions of this job. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Provides medical and patient front and back office assistance and support (takes vital signs, does charting, may do lab work/phlebotomy). * Organizes and maintains record keeping and data collection systems, including: patient registration cards for office files, clinic data and encounter forms, transfer address changes, handle medical referrals, referral communications, and identify and code financial status on patient's records. * Assists in patient care activities during each appointment, including: weighing and measuring patients, assisting in exam room, preparing charge and request slips, performing lab procedures, and performing urinalysis. * Assists in clean-up activities in the clinic; return supplies, washes equipment, and transports laboratory specimens and supplies. * Assists in ordering and restocking clinic supplies. * Reports pertinent patient observations to nurse. * Contributes to program planning and evaluation. * Reviews patient registration cards and charts regularly. * Works cooperatively with sponsoring agency regarding the financial identification and follow-up of the patients in the Center. * Participates in patient care conferences. * Assists in evaluating patient care and effectiveness of program operations. * Requests and returns charts to medical records. * Performs errands requested by clinic personnel. * Assists in maintaining good communication between staff, visitors, and other business contacts. * Must follow all rules of telephone courtesy in all telephone communications. * Performs other duties as assigned. Minimum Qualifications High School Diploma or G.E.D. * AND- At least one (1) year and six (6) months of work experience in administrative work, clinical work (front & back of office), or project experience or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities. Proof of TB Test/Screening will be required to be presented prior to employment. Valid Licenses and Certifications Medical Office Assistant or Medical Assistant Certification must be obtained within one (1) years of employment Continued employment is contingent on successfully obtaining required certification(s) and/or license(s) within the specified period of time indicated above from time of hire. Valid Texas Driver License* * If applicant holds an out-of-state license, a State of Texas Driver License must be obtained prior to employment. As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment. Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment. A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480, two days prior to the scheduled interview and/or test if applicable. "AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER, THE CITY COMPLIES WITH THE AMERICAN WITH DISABILITIES ACT."