Patient Services Specialist (Remote)


Job Description
At Modernizing Medicine, we are looking for passionate, innovative, creative Rock Stars!
  • South Florida Business Journal, Best Places to Work 2021
  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.

Modernizing Medicine is hiring a Patient Services Specialist (PSS) who is responsible for creating a positive patient experience within Modernizing Medicines Revenue Cycle Management service offering. Our Patient Service Specialists provide an exceptional experience by efficiently answering phones and greeting patients in a pleasant and professional manner and efficiently resolving patient inquiries and issues. PSS's are responsible for the collection of patient payments, answering questions regarding account ledgers and insurance processing, and entering correct patient demographic/insurance information into Modernizing Medicines PM and EMR systems.

You may be a great fit for Modernizing Medicine's Patient Services Specialist position IF
  • You are an amazing problem-solver with exceptional customer service skills, going above and beyond expectations.
  • You are naturally curious and have the distinct ability to pick up both software and medical billing concepts easily.
  • You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
Your Role
  • Serve as primary contact for all inbound and outbound patient calls regarding patients balance inquiries, claims processing, insurance updates and payment collections.
  • Initiate outbound calls to patients of RCM clients in an effort to understand and address any account/payment issues such as demographic and insurance updates.
  • Accurately input and update patient account information and document calls into PM.
  • Special Projects: Other duties as required to support and enhance our customer/patient facing activities.
  • Ensure department targets & Key Performance Indicator benchmarks are met.
Skills & Requirements
  • Minimum of 1-2 years of previous call center and customer service experience required.
  • Ability to work the shift 11am-8pm EST, onsite in our Boca Raton, FL headquarters.
  • Previous healthcare experience preferred.
  • Bilingual: English and Spanish, verbal and written preferred.
  • High School/ GED graduate requited. Bachelor's degree and/or Medical Billing & Coding Certificate preferred.
  • Basic understanding of medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs) preferred.
  • Proficient knowledge of business software applications such as Excel, Word and PowerPoint.
  • Possess developed communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone.
  • Ability to effectively manage time and competing priorities.
  • Ability and openness to learn new things.
  • Passionate about delivering high-quality customer service and patient satisfaction.
  • Ability to work effectively within a team in order to create a positive work environment.
  • Ability to remain calm in a demanding call center environment.
  • Professional demeanor required.
Modernizing Medicine Benefit Highlights
  • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
  • Employee Resource Groups
  • Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!