Advisory Solution Consultant, Enterprise Accounts


Job Description
Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job DescriptionAs a member of ServiceNow's Enterprise Solution Consulting team, you will be a key technical contributor supporting advanced Service Management solutions. You will guide revenue generation across multiple product lines with the support of Sales, Product Management, the partner ecosystem, and the executive team. This is a hands-on technical role requiring the ability to go broad and deep on functional capability when necessary and think strategically when positioning more comprehensive solutions throughout the sales cycle. What you get to do in this roleThe Advisory Solution Consultant is a technical leader who can align customer digital transformational objectives with ServiceNow's solutions portfolio.Acquire a deep understanding of the customer's business objectives and overarching vision and then assemble and present the solution framework that meets or exceeds customer expectations.Evaluate customer requirements with an emphasis on workflow and information architecture.Build trusted relationships with the customer across technical, mid-management, and C-LevelInspire customers to both see and pursue a broader digital horizonConduct IT Service Management solution demonstrations and collaborate with solution specialists and domain experts Build trusted and enduring relationships with customers and partners in the businessAnswer product feature and technical questions from customers, channel partners, and ServiceNow colleaguesCollaborate with solution specialists, domain experts, integration partners, and global solution integrators.Develop best practices with other Solution Consultants to enhance the quality and efficiency of the team's capabilities.Stay current on competitive analysis and market differentiationSupport marketing events, including executive briefings, conferences, user groups, and trade showsQualificationsTo be successful in this role, you have:7+ years of pre-sales solution consulting or sales engineering experience in IT Service Management, Employee Service Management, and Customer Service ManagementFamiliarity with the ServiceNow platform or technical expertise with cloud software or workflow solutionsInstinctively Collaborative and relationship orientatedA passion for new technology with an inventor's mindset.Ability to facilitate whiteboarding sessions with various technical and business stakeholders.Highly collaborative. Enjoys working in a diverse team, including product management, product marketing, partners, and professional servicesSupportive of new ideas and an appreciation for diverse perspectives. A self-starter that initiates momentum and sustains progressTerritory management skills, including pipeline building and working with Sales counterparts to guide successful outcomes.Hungry but humble mindsetTravel as necessaryAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.Work personasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.Videos To Watch