Faculty Group Practice Secretary I-Intake/Scheduler **Brooklyn Heights**

New York University Langone Tisch Hospital


Job Description
Working at NYU Langone Health

At NYU Langone Health, administrative and temporary support professionals play a critical role in our organization. These intrepid individuals work in the background coordinating meetings, performing data analysis, scheduling interviews, and so much more. They ensure our doctors, nurses, and allied health professionals can focus on what matters our patients. Plus, NYU Langone Health encourages and supports the development of our temporary staff by providing training. Thanks to the support they receive, nearly 50% of our temporary employees end up transitioning into permanent roles every year.



COVID-19 Vaccine Requirement:
To protect the safety of our patients, staff, and the community at large effective August 16, 2021 NYU Langone Health requires COVID-19 vaccination of all faculty, staff, voluntary attending physicians, Howard Hughes Medical Institute employees, non-compensated faculty, students, clinical or academic observers, and volunteers, unless granted an approved exemption (in New York State, only medical exemptions shall be considered).








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Job Details

Position Summary:
We have an exciting opportunity to join our team as a Faculty Group Practice Secretary I-Intake/Scheduler **Brooklyn Heights**.

In this role, the successful candidate will be responsible for providing basic front-desk support for clinical intake operations.


Job Responsibilities

Job Responsibilities:

    • Performs other related duties as needed by providers and supervisors.
    • Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
    • Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
    • Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
    • Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
    • Monitors intake work queue for timely intake completion.
    • Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
    • Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
    • Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
    • Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
    • Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
    • Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.



Qualifications

Minimum Qualifications:
To qualify you must have a High school graduate or equivalent required. Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills; proficiency in venipuncture and phlebotomy required. Minimum of one year of experience, as a Patient Care Assistant within the last two years.

Preferred Qualifications:
Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where youll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicines EEO policies, please . Please to view the Federal EEO is the law poster or visit for more information. To view the Pay Transparency Notice, please .


Organization

is one of the nations top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of , the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. For more information, go to , and interact with us on , , , , and .







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