Field Service Engineer

Veterans Prime, Inc.


Job Description

Commission, Troubleshoot and Service the most advanced control systems.


Our company has immediate openings for Field Service Engineers. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology.


In this position, you would be a key part of our expanding Field Service team, you would work at customer sites ensuring that our advanced systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business.

 

Build your career in an innovative, growing company by developing a working knowledge while supporting our customers.


  • Related experience, miliary experience preferred
  • 4-10 years work experience in electro-mechanical or related field
  • Experience with troubleshooting electrical systems
  • Strong Customer Service Skills
  • Willingness to travel a minimum of 30% of the time, market dependent
  • Work from a home office
  • The ability to professionally interface with a wide range of customers from contractors to specifiers
  • Proficient in computer operation skills including file management, Outlook/Skype and other interpersonal communications software, web navigation, and Microsoft-based productivity software. Computer networking experience a plus
  • Highly organized and accustomed to a fast-paced work schedule
  • The ability to work independently with minimal supervision
  • Valid driver’s license
  • Must be able to pass background checks and drug screens, as required
  • Bi-lingual (English/Spanish) a plus

  • Deliver exemplary customer service in the field
  • Become proficient in servicing all Systems while following field service procedures
  • Troubleshoot and repair commercial system installations
  • Coordinate with on-site contractors and facility managers to ensure proper system installation
  • Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
  • Work independently from your home office to accommodate the ever changing needs and priorities of our customers
  • Serve as a technical expert for legacy systems and products
  • Stay aligned to company's culture and values
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical
Industry