Customer Service Representative

Titan Holdings

Job Description

Kohler | Pacific Bath Company is looking for Customer Service Representatives to join our team in our Vancouver, WA center!

Come and work with one of the GREATEST names in business today, KOHLER!

The award-winning Pacific Bath Company is the exclusive dealer in Oregon, Washington, Nevada, and Arizona for KOHLER's LuxStone Walk-in Showers and Walk-in Tubs.

Customer Service Representatives handle inbound and outbound calls regarding multiple products to schedule appointments for our sales teams to make in-home sales presentations. They will be responsible for addressing price questions, objections, and requests for more information to successfully secure appointments. We are looking to fill TWO positions, please see Positions A/B and their schedules below.

Schedule/Hours for POSITION A are: Sunday through Thursday: Sunday 830am to 5pm and Monday to Thursday 9am to 6pm


Schedule/Hours for POSITION B are: Tuesday through Saturday: Tuesday to Friday 9am to 6pm and Saturday 830am to 5pm


Why work at Pacific Bath Company:

  • Competitive Pay: $20.00/hr
  • Health, Dental, Vision, Disability & Voluntary Insurance
  • 401K Paid vacation & paid holidays
  • Hiring immediately

What You'll Do:

  • Provide exceptional customer service by answering incoming calls from customers promptly and professionally, ready to uncover their needs and schedule a consultation with a product expert.
  • Ensure accurate entry of all appointment and customer information into the CRM system.
  • Make outbound calls to potential customers to follow-up on various initiatives.

What You'll Bring:

  • 2+ years of call center and customer service experience.
  • Exceptional verbal and written communication skills with the ability to speak clearly and concisely over the phone.
  • Exceptional multi-tasking skills (talk and type simultaneously) with the ability to manage high volumes of inbound and outbound calls in a timely manner.
  • Expertise in overcoming objections and solving problems.

Pacific Bath Company requires all candidates to have a valid Driver’s License.  Any offers of employment will be contingent upon the successful completion of a pre-employment drug test and criminal background check. We are proud to be an Equal Opportunity Employer.