Technical Support (Must Have Background in Science)

Latitude, Inc.


Job Description

Looking to hire for a Technical Support opening near Florida City, FL. Desired candidates must have an interest in learning more about science or have a background (Academically or professionally) in science. This is a 3 month contract to hire and does not require any previous Technical Support experience.

Responsibilities:

  • Work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.

  • Take on task work within our enterprise systems and applications provisioning accounts, solving issues in Active Directory, O365, SalesForce, Okta, Service Now, and more.

  • Assist with Microsoft Exchange and/or Office365 task work - solving mailbox issues; checking and updating distribution lists, creating and handling room resources, shared mailboxes, etc.

  • Consistently lead user life cycle tasks with a standard workflow: provisioning accounts, assigning permissions, imaging and deploying hardware.

  • Set up, monitor, and solve audio-visual systems during company meetings, events, conference rooms, and guest speakers.

  • Scan delivered hardware into inventory; process warranty repair and replacement of broken items; clean and maintain stock rooms; conduct physical asset counts and inventory management.

  • Create and maintain process documentation.

Qualifications:

  • Prior experience with customer service

  • Express a passion for learning more about science

  • Science background (Academically or professionally)

  • Highly skilled at explaining subjects to non-technical customers as well as technical customers.

  • Ability to work well as part of a team.

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