Warranty Intake Coordinator

Solugenix Corporation


Job Description

"Job

 

EXCITING NEW OPPORTUNITY TO WORK AS A WARRANTY INTAKE COORDINATOR IN BREA, CA!!!!!

$18/hourly

 

This position will be based out of our headquarters in Brea, CA.  You will be part of a new customer service team that will grow.  Ideal candidate will have experience working as a customer service representative in a call center. 


 

  • Responsible for preparing and sending template-style communications to health care providers (HCPs) to provide documentation status for warranty claims involving financial assistance
  • Create lists of claims to be reviewed and communications sent by specific deadlines
  • Review paperwork submitted for claims to ensure company documentation requirements are met
  • Compile daily work for off-site team to attach overnight to claim files
  • Phone experience is must
  • Front office experience – dealing with patients and MD staff (in person and on the phone)
  • Responsible for preparing and sending template-style communications to health care providers (HCPs) to provide documentation status for warranty claims involving financial assistance
  • Create lists of claims to be reviewed and communications sent by specific deadlines
  • Review paperwork submitted for claims to ensure company documentation requirements are met
  • Compile daily work for off-site team to attach overnight to claim files
  • Phone experience is must
  • Front office experience – dealing with patients and MD staff (in person and on the phone)Knowledge of medical terminology – plus
  • Knowledge of medical records (review of documents)
  • Understanding current warranty policies and procedures for company
  • Establishing and maintaining productive relationships with coordinators on the team
  • Other duties and projects as requested
  • Strong attention to detail & highly organized
  • Ability to multi task in a fast-paced environment and handle multiple projects

Qualifications:

  • Only local candidates will be considered 
  • 1-3 years Customer Service Support experience
  • Ability to work independently under limited supervision and collaboratively with strong interpersonal savviness and organizational ability
  • Types 40 WPM
  • Strong written and verbal communication skills including grammar and syntax
  • Demonstrates strong phone presence
  • Proven experience in a high-volume customer care department building effective relationships with customers
  • Proficiency in Windows, Excel, and Word
  • Bachelor’s strongly preferred

 

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