Sr. Client Service Manager

SMBC Group


Job Description
Our Transactional Banking Department (TRBD) promotes and delivers SMBC Cash Management Services and E-Moneyger online service to our global customers. TheSenior Client Service Manager role is responsible for working closely with SMBC’s corporate clients and the cross-functional groups to implement complex cash management solutions, as well as effectively managing daily inquiries to foster strong client satisfaction and relationships.Facilitate communication and consultative advice to clients by managing daily inquiries and onboarding / training of Cash Management Services.Organize and conduct kick-off meeting with clients to gather information, requirements, provide necessary documents, and assist clients to understand the overall implementation process.Manage customer expectations by communicating timeline and deliverable of daily or complex implementation and inquiries.Ability to project manage and partner with SMBC's cross-functional groups and partner banks to meet clients' Cash Management Services deliverable.Update daily logs in proprietary system for issues and inquiries from customers for record-keeping purposes.Ability to enhance cash management service products knowledge in order to support the TRBD sales team and Relationship Manager.Share knowledge and new findings among team members to familiarize them with the process and product/service.Manage the billing operation for Cash Management Services.Work Experience: At least 7 years of specialized experience in Financial Services within Cash Management Services (ACH, LBX, H2H, RCD, SWIFT,funds transfer) including customer support, onboarding, implementation and training.Education: Bachelor's Degree requiredAdditional certifications will be a plus: Accredited ACH Professional (AAP), Project Management Institute, Certified Treasury Professional (CTP, CCM)Strong team player, attention to detail, and self-motivated to perform and succeed.
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