Customer Service Lead / Valet Manager

Parking Management Company

Job Description

Parking Management Company is currently hiring for a full-time Customer Service Lead / Valet Manager in the Baltimore, MD area. This hospitality position earns a competitive salary.

In addition to competitive pay and our friendly and uplifting culture, we offer the following benefits:

  • Bonus opportunities
  • Participation in the DailyPay program
  • Valet uniforms
  • The chance to drive cool cars and meet interesting people

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!


As a Customer Service Lead / Valet Manager, you are responsible for ensuring that associates provide the highest level of service to our guests. You work hard to establish and maintain working relationships with both associates and client accounts. In order to build a team of customer service experts, you assist in the hiring and training of employees as well as disciplinary action and termination when needed. You also ensure that associates are compliant with onboarding tasks as well as properly trained and certified for their work shifts and any promotion opportunities.

In addition, you arrange the booking, scheduling, and billing of private events as well as keep track of revenue, payroll, and claims. When on duty, you stay organized by ensuring proper key handling and that guests' vehicles are always parked and retrieved with the utmost care. Maintaining a friendly and professional atmosphere is important to you, and whenever customers voice their needs or concerns, you always resolve them in a timely manner.

You also conduct weekly reviews of associate timecard punches, claimed tips, and car counts to keep all records organized and up to date. Through your dedication to the job, you ensure that policies and procedures are always followed accordingly, and you are prepared to be on call whenever a problem arises. Helping others and being a good leader brings you great fulfillment, and this is what makes you perfect as a valet parking manager in hospitality!


Founded over 25 years ago in Nashville, Tennessee, PMC is a well-established parking management leader that provides the highest level of valet services in cities across the United States. We are one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to uphold personal, longstanding relationships with our clients by maintaining the highest standard of customer service.

Even during our outstanding growth, we have never forgotten who made us the successful company we are now. We believe that customer service is not just for our guests but our employees as well. Our team is made up of exceptional individuals, and we want our associates to be excited about coming to work every day. We strive to maintain a positive work environment to help our employees thrive in their careers!


  • Effective communicator - effectively communicates, both verbally and written
  • Self-starter - independently tackles tasks and strives to complete objectives
  • Punctual - balances multiple tasks while demonstrating good time management
  • Analytical - excellent critical thinking and problem-solving abilities
  • Versatile - good at working both individually and as a team

If this sounds like you, keep reading!


  • High school diploma or equivalent
  • Valid driver's license
  • Reliable transportation with an acceptable driving record (no more than 3 moving violations within a 3-year period)
  • Ability to pass a background check upon hire
  • Ability to drive a manual automobile
  • Proficiency with Windows and Microsoft Office products
  • Excellent customer service skills
  • Leadership skills

Experience in management or leadership in a customer service or hospitality-related field is preferred. If you meet the above requirements, we need you. Apply today to join our hospitality team as a Customer Service Lead / Valet Manager!

Location: 21205

Job Posted by ApplicantPro