Senior UCC/Audio Visual Engineer

Micron Technology

Job Description
Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.In this role, your main focuses are Windows technologies as well as VMware and Citrix Platforms. You will help define and implement Windows Server technologies and methodologies, with a heavy emphasis on automation in a hybrid cloud environment, while maintaining operational excellence in multiple world-class Data Center environments.Responsibilities and TasksYour regular collaboration with Micron's Business Units will ensure our solutions meet or exceed business requirements. You will be expected to suggest, promote, and leverage published standards to minimize environment complexity and ensure regulatory as well as license compliance. You will have the opportunity to travel to other Micron sites as well as technology conferences and trainings.The fundamental purpose of this role is to improve Micron's profitability by facilitating efficient and frustration-free meetings, trainings, video conferences, and other audio visual experiences.Your primary goal is to ensure that Micron employees will be enabled to focus more on the business tasks at hand, rather than the technology that facilitates those tasks. Standardization of these systems will streamline the processes of support, training, deployment, and life-cycle planning will ensure Micron remains current with the industry and comparable corporate workplace standards.RESPONSIBILITIESThe environment is a 40,000+ size global user base. You will evaluate, solve, configure, and implement hardware and software components for cloud and on premise audio/visual, voice, video, chat, instant messaging and conference room technology solutions.This will include, but is not limited to, the following ecosystem technologies -Zoom, Microsoft Teams, Crestron, Poly, Planar, NEC, and Poly video conferencing infrastructure.You will work global teams to help maintain support processes, SLAs, and project deployments.Build positive relationships with audio visual vendors, integrators, and partners.Support the installation, configuration, commissioning, and training of audio visual integration projects.Provide L3 troubleshooting support to Micron TMs in audio visual support staff as needed and on a global levelConduct trainings and rehearsal for Webinar eventsKeep current on industry standards and practicesActively participate in developing operational models, processes, and proceduresInstall, configure, upgrade, support, and maintain on premise AV environments as well as overall conferencing room environmentsDraft system documentation, testing, training, and post-deployment/upgrade assessmentsAdditionally, this role Configures, installs, maintains and upgrades computer systems hardware / software. Restores files or systems by designing, writing and implementing backup procedures. Controls user access and passwords. Proposes and implements systems enhancements that will improve the reliability and performance of the system. Monitors usage and performance. Trains personnel on system usage.Minimum QualificationsBachelor's degree in an Information Technology or related field (Computer Science, Software Engineering, Math)5+ years related work experience with operating system hardware and/or software and components with an emphasis in Audio/Visual technologyYou are proficient in Office 365 / Office 2016You have excellent project prioritization and management techniquesYou have superb communication, presentation, and training skillsYou have industry knowledge of technology and audio-visual systemsPreferred SkillsProficient in Vision 2016, Blue Beam, RPRMYou have knowledge of IT (OSI model, TCP/IP settings, LAN/WAN Technologies), and AV specific IT knowledge (Dante, AVB, H.264, H.323, etc.)You have a solid grasp of architectural drawings, electrical and telecommunications drawings and related materialsYou are an authoritative user of AutoCADAbout Micron Technology, Inc.We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.To learn more, please visit is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.For US Sites Only: To request assistance with the application process and/or for reasonable accommodations,please contact Micron's People Organization at or1-800-336-8918Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.