Customer Service Senior Representative

Mindlance


Job Description
Job Description100 % RemoteJob Description Summary:Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to Phone inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Position typically requires excellent interpersonal skills, ability to understand and interpret policy. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Resolves non-routine issues escalated from more junior team member.Responsibilities:Perform day-to-day work flow as directed including any special projects and additional tasks as assigned.Adhere to all company policies and procedures including the companys attendance and employment policies.Maintain all company and regulatory compliance guidelines.Ensure privacy and confidentiality as required by HIP nd company guidelines.Promote the company by providing superior customer service.Actively listens to customers, probes for clarification, and provides guidance based upon each customers individual needs.Qualifications:High school diploma or equivalent required.Pharmacy Technician Certification preferred (CPhT).Minimum two years of customer service experience in any industry required, preferably in a call center orproduction environment.Position requires excellent communication and interpersonal skills.Possess the ability to understand and interpret policy provisions.Demonstrate strong data entry, Intermediate or advance excel and typing skills with proficiency in the use ofa PC including ability to use a mouse and keyboard interchangeably.Ability to use telephone equipment, including headset.Communicates information in a tactful and positive manner at all times.Capacity to understand complex oral and written directions as well as technical information.Exhibits a positive attitude at all times; embraces and adapts to change.Demonstrate an ability to work as part of a high-performing team.Capability to work overtime as needed during peak periods throughout the year (including nights and weekends).Top 3 Non Negotiable Skills:- Customer Service Skills- Strong Communication Skills- Attention to Detail
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