Service Coordinator

Ingersoll Rand

Job Description
Service Coordinator Location: Norcross, GA, US, 30071 Req ID: 1879 Current employees: please log into our system to apply Why Ingersoll Rand Is The Best Company for Service Coordinators: * Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation * Dedicated to a military friendly environment (Veterans are highly encouraged to apply) * Unlimited opportunities for career development and promotions * Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work) * World Class continuing education * Company-wide commitment to promoting a strong work/life balance * Organizational encouragement of community involvement and sustainability (green initiatives) Job Summary: This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer's needs. You will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position. * Answer incoming service calls and schedule technicians. Schedule preventive maintenance activities monthly and process service requests. Generate and follow-up on service quotes and seek new business whenever possible. * Guide and develop service technicians as appropriate, assisting in technical issue resolution. Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness. * Ensure timely and accurate invoicing. * Manage Service Inventory locations and rental fleets (repair status, location, etc.) * Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process. * Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. * Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submitting warranty claims and shipping parts to the factory. Ensure SARBOX compliance. * Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires. Qualifications: * A High School Diploma or equivalent and 2-5 years of experience in a related field is required. Degree preferred but not required. * Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad). * Proper phone etiquette and skills required. * Knowledge of mechanical and electrical systems is preferred. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and or move up to 50 lbs. and occasionally lift and or move more than 50 lbs. Special Accomodation If you are a person with a disability and need assistance applying for a job, please submit a request. Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Colorado Resident? Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you. Nearest Major Market: Atlanta