Guest Service Unit Concierge

Lehigh Valley Health Network

Job Description
Job Summary: The Unit Concierge serves as a representative of LVHN's Patient Experience and Guest Services Teams inside the patient care units. The primary focus of the Unit Concierge is to enhance the Patient Experience with respect to timely response to call bells, performance of hourly rounding to assure comfort of the patients' environment. The Unit Concierge will greet patients hourly, consistently round to assure essential elements are accessible (Phone, call bell, water, pillows, blankets, seating for visitors, offer amenities for patient/visitor comfort, and assist patients and visitors with wayfinding throughout the facility). This position has a strong focus on Customer Service and Communication skills and requires a demonstration of professionalism and empathy in a sensitive environment. The Unit Concierge must develop and maintain close relationships with clinical staff within the Patient Care Unit. Education - Required: + High School Diploma/GED Education - Preferred: + Technical School Diploma Experience - Required: Experience - Preferred: + 1 year Experience in hospitality or other customer facing role Knowledge, Skills, and Abilities - Required: + Knowledge, Skills, and Abilities - Preferred: + Ability to communicate effectively + Ability to multi-task and establish priorities + Ability to maintain organization in a changing environment + Exhibits initiative, responsibility, flexibility and leadership + Demonstrate professionalism and empathy in a sensitive environment + Ability to use working knowledge of working environment to meet established goals & objectiives