Guest Service Manager - Fort Lauderdale, FL

Parking Management Company

Job Description
Job DetailsJob LocationFort Lauderdale FL - Fort Lauderdale, FLPosition TypeFull TimeEducation LevelNot SpecifiedJob ShiftAll ShiftsJob CategoryManagementParking Management Company of Fort Lauderdale, FL is looking to hire a Valet Guest Services Manager. Are you a customer service professional looking to advance your career? Would you like to work for a well-established parking services company that values its employees? If so, please read on! The Valet Guest Services Manager earns a competitive wage. We provide excellent perks, including bonus opportunities, participation in the Daily pay program, uniforms, and the chance meet and lead interesting people. Additionally, our full-time and salaried employees receive a great benefits package. If this sounds like the right opportunity in hospitality for you, apply today!ABOUT PARKING MANAGEMENT COMPANY (PMC)Founded over 25 years ago in Nashville, Tennessee, PMC is a well-established parking management leader that provides the highest level of valet parking and hospitality services to cities across the United States. We are one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to uphold personal, longstanding relationships with our clients by maintaining the highest standard of customer service.Even during our outstanding growth, we have never forgotten who made us the successful company we are now. We believe that customer service is not just for our guests but our employees as well. Our team is made up of exceptional individuals, and we want our associates to be excited about coming to work every day. We strive to maintain a positive work environment to help our employees thrive in their careers!A DAY IN THE LIFE OF A VALET GUEST SERVICES MANAGERThe Valet Parking Guest Services Manager is responsible for ensuring that associates provide the highest level of service to our clients and our guests. The manager will work hard to establish and maintain positive working relationships with both our associates and client accounts. In order to build a team of customer service experts, the manager will assist in the hiring and training of employees as well as disciplinary action and termination when needed. The manager will also ensure that associates are compliant with onboarding tasks as well as properly trained and certified for their work shifts and any promotion opportunities.In addition, they arrange the booking, scheduling, and billing of private events as well as keep track of revenue, payroll, and claims. When on duty, the manager will stay organized by ensuring proper key handling and that guests' vehicles are always parked and retrieved with the utmost care. Maintaining a friendly and professional atmosphere is important to the Guest Services Manager, and whenever customers voice their needs or concerns, they are always resolved in a timely manner.The manager is responsible to conduct weekly reviews of associate timecard punches, claimed tips, and car counts to keep all records organized and up to date. Through your dedication to the job, they ensure that policies and procedures are always followed accordingly and are prepared to be on call whenever a problem arises. ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE GUEST SERVICES MANAGERWork 40+ hours on site at accountStaff the weekly valet schedule for all accounts/events Hire, train, discipline and terminate employees Booking, scheduling, and billing private events (where applicable)Maintain a work friendly atmosphere at all locations Maintain a strong level of communication with associates and clientsCollect and enter time sheets into the company database, management of revenue at each site, including setting up reporting capabilities for each shiftAssure employees maintain high levels of customer service by having clean appearances and following company procedures Being prepared for on-call problem solving 24/7 QUALIFICATIONS FOR A VALET GUEST SERVICES MANAGERTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/ExperienceHigh school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferredLanguage AbilityAbility to read, analyze, and interpret and explain company documents including policies and procedures and the employee handbook. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to verbally communicate with employees, clients, and customers. Basic understanding of Microsoft office products, including Excel, Word, Power Point, etc. Math AbilityAbility to calculate figures and amounts such as rates of pay, cash handling, discounts, interest, commissions, proportions, percentages. Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsKnowledge of Windows and Office products, assigned company related technology productsCertificates and LicensesValid driver license and reliable transportation required. Must maintain an acceptable motor vehicle record (no more than 3 moving violations within a 3 year period). Must maintain a clean background check. No special certifications required.Supervisory ResponsibilitiesDirectly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions; extreme cold and extreme heat. The employee is frequently exposed to wet or humid conditions.The work environment can be noisy and will be surrounded by moving vehicles driven by employees and the general public.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand for up to 8 hours at a time, and to be physically able to run to and from vehicles and parking areas multiple times during a shift. Running 200 yards, up to 75 times during a shift is not uncommon. The ability to quickly get in and out of many different types and sizes of vehicles during a shift is required. READY TO JOIN THE PARKING MANAGEMENT COMPANY TEAM?We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this Valet Guest Services Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: (insert ZIP Code)