Customer Service/Student Records Specialist

Canisius College

Job Description
Customer Service/Student Records Specialist Apply now ( Job no: 494960 Work type: Full-time Staff Location: Buffalo Categories: Clerical/Customer Service Customer Service/Student Records SpecialistStudent Records & Financial Services CenterJob Summary:Student Records and Financial Services (SRFS) is grounded in service excellence and student retention and is supportive of students educational goals and consistent with institutional policies and priorities. The SRFS has both virtual and physical components and provides student-service functions encompassing Financial Aid, Student Financial Accounts (Bursar/Cashier), Parking, Meal Plans, and Registration & Records (Registrar). This position reports to the Assistant Director, Student Records and Financial Services and Registrar.The Customer Service/Student Records Specialist is responsible for the day-to-day activities and ensuring a culture of service excellence in walk-in, phone, and virtual environments. The Customer Services Specialist will be broadly trained to assist all students/parents/College community with academic records, financial aid, billing and payments, parking and registration-related transactions.Specific Responsibilities:+ Ensure all actions are aligned with the College vision, mission, goals, and strategic plans.+ Provide superior customer service.+ Provide students with information, answer questions, facilitate transactions, and provide satisfactory problem resolution in a timely manner in regards to registration, financial aid, student academic records, student financial account information, parking, meal plans, and other student-support resources.+ Understand and adhere to the Family Educational Rights and Privacy Act of 1974 (FERPA) when dealing with students and their parents. Must understand and follow strict federal, state, and institutional rules and regulations.+ Maintain the security and integrity of the student information maintained by this office.+ Perform other duties as assigned. Assist students with information/transactions related to the following: Student Services + Serve as a student-service resource for general College information including, but not limited, to the following:+ + Provide appropriate referrals for campus resources.+ Provide general information on housing and meal plans.+ Process and respond to assigned mail and e-mail.+ Serve as a resource for physical location inquiries.+ Assist students with accessing e-mail, D2L, and other student information systems.+ Assist students with navigating and accessing information on the College website.+ Maintain the SRFS Center Webpages.+ Responsible for tracking and ordering SRFS office supplies. Student Academic Records + Process student record and registration records including: transcripts, course withdrawals, registration overrides, major, minor, concentration changes, graduation check-out processing, transcript requests, address and name changes, enrollment and Athletic roster verification, and advisor assignments.+ Provide information about self-service transcript and enrollment verification requests.+ Guide students through the on-line registration system.+ Assist students with self-service Ellucian.+ Troubleshoot registration errors, system issues, and inquiries concerning registration.+ Inform and direct students to resources such as the use of GriffAudit.+ Explain academic rules and policies. Provide options and alternatives as appropriate.+ Perform registration functions such as late add/drop approvals.+ + + Transcript processing.+ Prepare paper transcript requests via the National Student Clearinghouse.+ Computerization of old unreadable microfiche/film transcripts.+ Maintaining files of transcript requests.+ Checking pending requests for holds.+ Preparing transcripts as requested by academic departments for internal office use.+ Auditing each transcript for accuracy.+ Assist with checking daily referrals from the National Student Clearinghouse/Degree Verify.+ Assist Registrar with graduation related activities.+ Graduation honors, printing diplomas for mid-year conferral dates (August and February) and printing diplomas for replacement requests.+ Preliminary transfer credit work.+ Down loading transcripts from admissions office.+ Entering initial data in Banner.+ Begin preliminary transfer articulation for review.+ Send out transfer credit evaluations to student and admissions.+ Responsible for entering AP credit in computer system.+ Process incoming cross registration information and enter exemptions.+ Process study abroad transcripts.+ Responsible for converting study abroad semester grades for Canisius College students.+ Assist Registrar with end of term processing, incomplete grades, missing grades, academic dismissal and probations list from Associate Deans.+ Responsible for processing all grade changes and sending revised grade reports to students.Minimum Qualifications:+ At least 2 years experience of customer service and/or administrative support work experience; financial aid, student accounts and/or student records work experience preferred.+ Professional demeanor and ability to work effectively with various constituencies including: prospective students, current students, their families, general public, faculty, administrators.+ Strong organizational and communication skills.+ Strong interpersonal skills: ability to work well within a team environment and independently.+ Computer proficiency in Microsoft Office applications, knowledge and experience with the Canisius College Ellucian and TouchNet System is preferred.+ Strong data entry skills and attention to detail.+ Ability to manage multiple activities.The Office of Human Resources at Canisius College utilizes an online recruitment management system.Individuals who need reasonable accommodations under the ADA in order to participate in the search process should contact the office of human resources at (716) 888-2240.To apply, go to Review of applications begins immediately and will continue until the position is filled. Please include your cover letter and resume with your application. Canisius College, a Catholic and Jesuit University, has as its foundation the fundamental values of academic excellence, leadership, faith and social justice. Canisius is committed to educating and preparing men and women to become leaders in their professions and their communities, and in service to humanity. The college is an equal opportunity employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. Compensation and Benefits:This is a full-time, salaried position. Benefits are available the first of the month after the full-time employees date of hire and include health, dental and vision insurance, life and long term disability insurance, and retirement plan enrollment is available to full-time employees with contribution from College after one year. Paid holidays, vacation, personal leave and sick leave. Tuition benefits are also available for full-time employees and their qualified dependents.Advertised: 08 Jul 2022 Eastern Daylight TimeApplications close: