Sr. Customer Solutions Manager, State and Local Government

Amazon Web Services

Job Description
DescriptionJob summaryThis role can be based in Georgia but up to 25% travel is required.Amazon Web Services (AWS) is committed to helping State and Local Government (SLG) entities deliver essential services, and innovative new services to their constituents faster and more cost effectively. The Senior Customer Solutions Manager (CSM) is an essential part of the AWS Account Team, working closely with our most strategic customers to support their mission and accelerate their time to value with the AWS Cloud.Roles and Responsibilities:As a Senior CSM you will combine business acumen, technical depth and project management expertise to take ownership of all phases of your customers cloud journey. You will dive deep to understand your customers mission, business goals and constraints so that you can plan and advocate on behalf of your customer with intimate knowledge of their business. You will use your customer knowledge to work across AWS sales, architecture, and professional services teams to drive successful cloud migrations, and support the organizational change essential to sustainable cloud adoption. You will strive to earn the position of trusted advisor to decision makers across your customers organization by leveraging your unique combination of skills to solve complex problems and exceed expectations.Day to day you will serve as the primary point of contact for your customer on all information technology related matters, and will work with technical and non-technical stakeholders to define needs, identify appropriate resources, set goals, develop schedules, and communicate to all necessary parties. Additionally, you will assess and mitigate risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will identify gaps and opportunities in your customers organization, and mobilize programs to train and educate staff on cloud best practices, run proofs of concept for innovative new ideas, and promote a cloud-first mindset across the organization.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. Successful candidates will bring a calm and level-headed discipline, the ability to solve complex technical and non-technical problems, and have an outstanding ability to communicate with both IT and business audiences. You will leverage your experience to influence direction, see around corners and help drive secure and robust customer solutions on the AWS Cloud. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We value people committed to discovery and learning new skills. We need you to be passionate about our customers, delivering great experiences, and excited to be part of a world class team delivering exceptional results on the AWS Cloud.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we arent focused on how many hours you spend at work or online. Instead, were happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.#WWPSCSM#CSMSLGEDUBASIC QUALIFICATIONS+ 10+ years of experience leading complex IT programs with large-scale impact.+ Familiarity with cloud concepts and the technical ability to pass the AWS Solutions Architect - Associate certification within six months of commencement.+ 5+ years working with US Public Sector customers.+ Bachelor's degree in STEM field, or equivalent industry experience.PREFERRED QUALIFICATIONS+ Professional or Associate-level certification in one or more AWS technologies.+ 5+ Years of program management experience+ PMP or related project management certification.+ Strong understanding of Agile, Scaled Agile and Scrum methodologies.+ Experience delivering solutions on the AWS Cloud or a competitive Cloud platform.+ Experience working with both technical and non-technical audiences.+ Track record of being detail-oriented, self-motivated and committed to delivering results.+ Track record of professional maturity, good judgment, and calm under pressure.+ Track record of successful negotiation, influence and leadership skills.+ Track record of analytical and data driven decision making.+ Meets/exceeds Amazons leadership principles requirements for this role+ Meets/exceeds Amazons functional/technical depth and complexity for this roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit