Quality and Configuration Support Specialist Remote Work From Home
At Elara Caring, we have an unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.Job Description:At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Quality and Configuration Support Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.To continue to be an industry pioneer delivering unparalleled care, we need a Quality and Configuration Support Specialist with commitment and compassion. Are you one of them? If so, apply today!Why Join the Elara Caring mission?You'll work in a collaborative environmentYou'll be rewarded with a unique opportunity to make a differenceOutstanding compensation packageMedical, dental, and vision benefits after 30 days of employment401K match and paid time off for full-time staffCOVID-19 Prepared with Personal Protective Equipment and precautionsAs a Quality and Configuration Support Specialist you'll contribute to our success in the following ways:Serves as the first point of contact for users seeking technical or process related assistance regarding payor setup, billing, finance related solutions, payor changes, write-offs, and managing unbilled.Researches, provides, and documents accurate solutions to user problems on a timely basis.Evaluates and prioritizes tickets.Monitors support activity and informs both team and management of any perceived trends that warrant process review/improvement plan.Escalates issues that require additional investigation/support to resolve.Acquires and maintains a high level of knowledge of relevant products, current policies and procedures and methods of solution delivery.Recognizes sense of urgency and responds appropriately.Assists with the investigation of end user concerns as well as the delivery of an appropriate remedy and response. Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.Runs, analyzes, and distributes all assigned reports timely.What is Required?High School Diploma/GED2+ years of Home Health and/or Hospice experiencePrevious experience with HomeCare/HomeBasePrevious Home Health and/or Hospice billing experience is preferredPrevious experience with HCHB payer setup is preferredAssociate's Degree or higher is preferredYou will report to the Manager of Quality and Configuration.This is not a comprehensive list of all job responsibilities; a full job description will be provided.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.