Office Assistant

AlterCare Animal Clinic


Job Description

Title: Office Assistant/Receptionist

FLSA Status:  Non-exempt, $14.00/hr.

JOB SUMMARY

Maintains complete and accurate records of clinic patients. Answers phones, makes appointments with accuracy. Prepares end of day documents. Greets clients at the front desk and provides above average customer service.

WORKING RELATIONSHIPS

Works closely with guests, Director, and other Clinic staff.

ESSENTIAL JOB FUNCTIONS

  1. Ensures complete and accurate records exist for all patients, including rabies certificates, go-home paperwork, and medical records.
  2. Maintains accounts receivables for all owner and volume clients.
  3. Answers clinic phones, returns messages, forwards messages to appropriate staff in a timely manner.
  4. Inventories and orders office supplies
  5. Maintains surgery schedule in an accurate manner.
  6. Receives clients and patients, both owned and feral, during admission
  7. Releases patients to clients at the appropriate time in a confident and friendly manner

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES

  1. Client Education
    1. Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks.
    2. Must also be able to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian.
    3. Will be asked to communicate with the public daily in a professional manner.
  1. Physical Requirements
    1. Must be able to work standing or sitting for 8 or more hours.
    2. Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help.
    3. Must be able to bend and kneel repeatedly.
    4. Must be able to see fine detail in a variety of situations.
  2. Technical Requirements
    1. Technical proficiency PC platforms, as well as Microsoft Office.
    2. Knowledge with Avimark program a plus.
    3. Must be able to answer and respond to four phone lines.

PREFERRED REQUIREMENTS

Two or more years of experience in a veterinary clinic, veterinary hospital, and/or animal shelter or control facility. Candidate should be highly motivated, enthusiastic self-starter with a professional attitude.

WORK ENVIRONMENT

The offices and operations of a high-volume spay/neuter clinic can be high stress and busy at times. This position is scheduled for 4-5 days/week, usually Monday through Friday; however, the schedule can change and may sometimes require weekend or evening hours to complete the job. Can include working some holidays or overtime depending on clinic needs. Candidate must be flexible with schedule changes and short notice overtime requests.

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