Medical Receptionist, PRP Primary Care, UofL Physicians, Dixie Hwy, Full-Time, Days

UofL Health


Job Description
JOB SUMMARYAnswering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible, miscellaneous duties such as: assist with scheduling sleep study patients, file batches, distribute correspondence with co-workers.Welcomes patients and visitors by greeting warmly and answering or referring inquiries.Utilizes Epic, registers patients according to standard proceduresEnsures availability of treatment information by filing and retrieving patient recordsResponds to our customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service.Listens attentively to our customers in order to fully understand their needs. Our messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned. Interacts effectively and in a supportive manner with persons of all backgroundsRespects and maintains privacy and dignity of patients; assures patient confidentiality at all times.Provides efficient and professional telephone servicesSchedules appointments for patients Scans and files administrative and medical information in patient’s medical recordMakes appointment reminder calls to patients with upcoming appointmentMaintains forms and office supplies required for call center activitiesParticipates in staff and educational meetings.Maintains operations by following policies and procedures; reporting needed changes.Contributes to team effort to assure excellent patient care and service Performs other duties as assignedMINIMUM EDUCATION & EXPERIENCEHigh School Diploma or GED1 year medical office experience preferred1 year collection of co-pay and remaining balances experience preferredKNOWLEDGE, SKILLS, & ABILITIESThe right candidates for this position must be dependable, professional and a team player. Seeking energetic, motivated candidates. WORKING CONDITIONSWorking conditions are normal for a health care environment.
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