Lead Personal Banker (Member Service Representative IV)

SchoolsFirst FCU

Job Description
Job DescriptionWho We AreSchoolsFirst FCU is the largest credit union in California and the nation's largest credit union serving the educational community. We exclusively serve California school employees and their families. We were recently ranked the #1 credit union in California by Forbes, and recognized as one of the 50 Most Engaged WorkplacesTM in North America by Achievers. We're growing and looking for talented, service-oriented people to join our team.What We BelieveThere's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families whose sacrifices make their work possible. Not only are we passionate about living our mission of providing Members with world-class personal service and financial security, but we're also dedicated to providing service to each other. That means creating an environment where you're empowered to do what you do best every day, with opportunities for ongoing development and growth. So you can provide the trusted advice and financial expertise that makes a positive difference in the lives of our Members. It's a truly unique culture, in an organization with a truly unique mission.What You'll Be DoingProvides World Class Member service to Members visiting branch/service center locations. Provides detailed information and promotes credit union products and services to build relationships. Processes transactions in areas of savings, consumer loans, real estate loans and auxiliary credit union services. Handles most complex situations in specialty area of expertise. Acts as lead to assist branch management in functioning of branch.Provides suggestions for streamlining department and credit union operations. Assists with completing projects and reports related to the department. Performs other related duties as assigned or requested.Delivers World Class face-to-face service to Members requesting account assistance. Provides consultative services to Members regarding credit union products and services by assessing the Member's needs, addressing their concerns and gaining agreement.Assists the branch with training of new teammembers and cross training of existing teammembers in area of specialty; keeps up to date with policy/procedure updates.Acts as department resource for more complex issues including payroll processes, ATM card issues, EFT transactions and checking account problems.Provides Members with assistance on trusts, IRAs, deceased, legal, and more sensitive account issues.Provides Members with assistance and information on Real Estate products and services. Refers applicants as necessary to Real Estate.Acts as department resource for more complex Real Estate transactions.Has thorough knowledge of complex savings products and processes including IRAs, deceased and legal.Has basic knowledge of Real Estate loan process.Assists branch team with face-to-face discussions regarding disputed loan decisions as needed.Assists team and Members with complex loan requests and transactions.Member financial and credit data. May have the authority to approve or deny loans within assigned authority level.Analyzes consumer loan applications and pertinent.Has thorough knowledge of consumer loan process.Processes new Memberships, additional share accounts, savings services, loan requests and loan fundings as requested by Member.Additional Job FunctionsPerforms other duties as assignedComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actionsQualificationsRequired High School Diploma or GED5-7 years of previous related experience Requiredless than 1 year MSR III experience Preferred